Systems Engineer IV

Overview

The Systems Engineer IV is responsible for administering and maintaining the core IT infrastructure/platforms and providing day-to-day operational support and architectural oversight. This includes maintaining an environment for the delivery of all key line of business applications thru on-site, colocation and 3rd party hosted infrastructure solutions. Coordinate and communicate planned upgrades, enhancements and maintenance for servers, infrastructure and network systems.

Within the IT infrastructure domain, the Systems Engineer IV requires additional mastery of systems architecture, monitoring tools and methodologies, backup and disaster recovery technologies and best practices, security technologies, desktop/end-point tools and technologies to maintain images/libraries of applications, networking technologies, development and maintenance of Service Level Agreements (SLAs), and ITIL aligned best practices. Proficiency in related IT-centric business processes such as change management, systems analysis and quality assurance are also required.

Flexible work schedules are required due to on-call and maintenance related night time activities.  This includes weekend activities when needed.  These flexible schedules may include the necessity to work alternative hours outside of the traditional business work day.

Overview of Responsibilities

• Provide operational support for the IT infrastructure production environment.
• Serve as a subject matter expert in servers, operating systems and IT support tools/technologies.
• Demonstrates proficiency in IT tools including monitoring, backups, malware control, remote access, inventory management/collection and other related tools.
• Configures IT infrastructure solutions to meet complex business and system requirements by leveraging recommended best practices, organizational governance, ensuring optimization of performance and minimizing risk.
• Manages system security and permissions in alignment with the IT Security and Compliance Team.
• Perform root cause analysis and following up on related action items.
• Involved in the promotion of new infrastructure tools/systems through development, integration, and production environments.
• Coordinate patches and upgrades as necessary in servers and endpoints.
• Work with users and/or project teams to analyze business needs and develop requirements documentation and project plans.
• Establish best practices with regards to system maintenance, configuration, development, testing, systems integrity, governance, etc.
• Comply with change control, development life-cycle and release management policies and procedures.
• Maintains and monitors configurations of infrastructure and related systems to ensure end user success.
• Respond to escalated issues, conducts troubleshooting/research and reports on workarounds and resolutions per ITIL-management best practices.
• Drives standardization of operating system deployment methodologies.
• Drives standardization of application stack deployment methodologies.
• Serves as lead technical contact responsible for SLA delivery including infrastructure and application availability for IT systems.
• Acts as subject matter expert for escalations and troubleshooting of advanced infrastructure and application issues.
• Ongoing IT advisor responsible for technical direction involving all aspects of IT Infrastructure.
• Acts as backup to other administrators (Systems Engineer I-III) as needed.
• Intimately involved in new systems/technology migrations and implementations.
• Responsible for delivery of IT metrics across all systems (i.e.: monitoring, patch management, malware control, etc.).
• Policy and procedure enforcement under the best practices established within the IT Department.
• A Systems Engineer IV works with their counterparts to troubleshoot advanced infrastructure and application issues.
• A Systems Engineer IV performs advanced installation, configuration, administration and tuning of many infrastructure systems and applications (see skills below).
• A Systems Engineer IV serves in an advisory role on ongoing improvements and enhancements to IT infrastructure.
• On-call unless a planned vacation or PTO time has been communicated with their supervisor.
• Logs Incidents for any unplanned Outage reported by the Monitoring System.
• Logs incident for Maintenance Task and/or Configuration Change being performed in the IT Environment.
• Escalates issues that cannot be resolved to the appropriate contact after gathering required details/analysis.

Qualifications

• Bachelor' degree Information Technology, Computer Science, Business, Engineering).
• Minimum 7 years of experience managing IT infrastructure/systems and related software configurations for a complex IT environment.
• Strong knowledge of designing, implementing and managing complex IT environments.
• Retail environment experience is preferred but not required.

Personality Traits:

• Maintain high levels of integrity and dependability.
• Maintain a focus on results, quality and customer satisfaction.
• Works well in a team environment and effectively manages work activities.
• Project a professional demeanor and appearance.
• Be extremely flexible and adaptable.
• Demonstrates the ability to function and stay focused in a constant pressure, fast growing and ever-changing organization.

Technical Skills: 

• Adept at change management and release management policies and procedures.
• Strong analytical and problem solving skills are required.
• Knowledge of ITIL V3 preferred.
• Implementation, configuration and management of most of the following technologies:
• Windows Server 2008 and/or 2012 R2
• Office 365 Hybrid Environments
• Microsoft SQL 2008/2012-2016 Clustering and/or AOAG
• Microsoft 2012 R2 Remote Desktop Services (RDS Web and RDS Gateway)
• Active Directory
• Microsoft SCOM and/or Solarwinds
• Microsoft SCCM/WSUS.
• DNS Management experience required.
• TCP/IP and general network management experience required.
• Server and desktop OS troubleshooting, including knowledge of the Registry, Service Management, and Event Viewer.
• Exposure to network technologies is a requirement.
• Experience with hypervisors including VMWare and Microsoft Hyper-V is required.
• Experience with the following SAN/NAS disk systems is preferred:
• Nimble Storage
• Nexsan
• EMC VNX
• Experience with backup technologies such as eVault or Commvault is preferred.
• Experience with Exchange forms, scripting languages and ITIL management systems preferred.
• Certifications in related technologies (MSP, MCSE, A+, CCNA, etc.) preferred.

Communication Skills: 

• Ability to competently understand, speak, read and write English.
• Ability to produce professional written communication including project submittals, complex visios and knowledgebase articles.
• Ability to effectively present information and respond to questions from groups of managers, project steering committees and customers. 
• Requires excellent interpersonal communications skills.

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free.  We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

 You can learn more by visiting  .

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:

• Inspiring Women at Sprouts
• Rainbow Alliance at Sprouts
• Sabor at Sprouts
• Soul at Sprouts
• Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

California Residents: We collect information in accordance with California law, please see here for more information.

• Provide operational support for the IT infrastructure production environment.
• Serve as a subject matter expert in servers, operating systems and IT support tools/technologies.
• Demonstrates proficiency in IT tools including monitoring, backups, malware control, remote access, inventory management/collection and other related tools.
• Configures IT infrastructure solutions to meet complex business and system requirements by leveraging recommended best practices, organizational governance, ensuring optimization of performance and minimizing risk.
• Manages system security and permissions in alignment with the IT Security and Compliance Team.
• Perform root cause analysis and following up on related action items.
• Involved in the promotion of new infrastructure tools/systems through development, integration, and production environments.
• Coordinate patches and upgrades as necessary in servers and endpoints.
• Work with users and/or project teams to analyze business needs and develop requirements documentation and project plans.
• Establish best practices with regards to system maintenance, configuration, development, testing, systems integrity, governance, etc.
• Comply with change control, development life-cycle and release management policies and procedures.
• Maintains and monitors configurations of infrastructure and related systems to ensure end user success.
• Respond to escalated issues, conducts troubleshooting/research and reports on workarounds and resolutions per ITIL-management best practices.
• Drives standardization of operating system deployment methodologies.
• Drives standardization of application stack deployment methodologies.
• Serves as lead technical contact responsible for SLA delivery including infrastructure and application availability for IT systems.
• Acts as subject matter expert for escalations and troubleshooting of advanced infrastructure and application issues.
• Ongoing IT advisor responsible for technical direction involving all aspects of IT Infrastructure.
• Acts as backup to other administrators (Systems Engineer I-III) as needed.
• Intimately involved in new systems/technology migrations and implementations.
• Responsible for delivery of IT metrics across all systems (i.e.: monitoring, patch management, malware control, etc.).
• Policy and procedure enforcement under the best practices established within the IT Department.
• A Systems Engineer IV works with their counterparts to troubleshoot advanced infrastructure and application issues.
• A Systems Engineer IV performs advanced installation, configuration, administration and tuning of many infrastructure systems and applications (see skills below).
• A Systems Engineer IV serves in an advisory role on ongoing improvements and enhancements to IT infrastructure.
• On-call unless a planned vacation or PTO time has been communicated with their supervisor.
• Logs Incidents for any unplanned Outage reported by the Monitoring System.
• Logs incident for Maintenance Task and/or Configuration Change being performed in the IT Environment.
• Escalates issues that cannot be resolved to the appropriate contact after gathering required details/analysis.

• Bachelor' degree Information Technology, Computer Science, Business, Engineering).
• Minimum 7 years of experience managing IT infrastructure/systems and related software configurations for a complex IT environment.
• Strong knowledge of designing, implementing and managing complex IT environments.
• Retail environment experience is preferred but not required.

Personality Traits:

• Maintain high levels of integrity and dependability.
• Maintain a focus on results, quality and customer satisfaction.
• Works well in a team environment and effectively manages work activities.
• Project a professional demeanor and appearance.
• Be extremely flexible and adaptable.
• Demonstrates the ability to function and stay focused in a constant pressure, fast growing and ever-changing organization.

Technical Skills: 

• Adept at change management and release management policies and procedures.
• Strong analytical and problem solving skills are required.
• Knowledge of ITIL V3 preferred.
• Implementation, configuration and management of most of the following technologies:
• Windows Server 2008 and/or 2012 R2
• Office 365 Hybrid Environments
• Microsoft SQL 2008/2012-2016 Clustering and/or AOAG
• Microsoft 2012 R2 Remote Desktop Services (RDS Web and RDS Gateway)
• Active Directory
• Microsoft SCOM and/or Solarwinds
• Microsoft SCCM/WSUS.
• DNS Management experience required.
• TCP/IP and general network management experience required.
• Server and desktop OS troubleshooting, including knowledge of the Registry, Service Management, and Event Viewer.
• Exposure to network technologies is a requirement.
• Experience with hypervisors including VMWare and Microsoft Hyper-V is required.
• Experience with the following SAN/NAS disk systems is preferred:
• Nimble Storage
• Nexsan
• EMC VNX
• Experience with backup technologies such as eVault or Commvault is preferred.
• Experience with Exchange forms, scripting languages and ITIL management systems preferred.
• Certifications in related technologies (MSP, MCSE, A+, CCNA, etc.) preferred.

Communication Skills: 

• Ability to competently understand, speak, read and write English.
• Ability to produce professional written communication including project submittals, complex visios and knowledgebase articles.
• Ability to effectively present information and respond to questions from groups of managers, project steering committees and customers. 
• Requires excellent interpersonal communications skills.