Forward Deployed Engineer

Title: Forward Deployed Engineer Location: San Francisco, CA

Role Summary

The Forward Deployed Engineer will serve as the bridge between technology and the business. This highly cross-functional role combines software engineering, AI implementation, systems integration, product development, and operational problem solving. The engineer will work directly with clinical, laboratory, patient experience, finance, HR, operations, and executive stakeholders to identify friction, rapidly develop solutions, and deploy technology that creates measurable impact.

This is not a traditional engineering role. The ideal candidate enjoys sitting with users, understanding real workflows, building quickly, and seeing solutions drive better outcomes across clinics and corporate operations.

Key Responsibilities

Deploy Technology Where It Creates the Most Impact

• Partner directly with clinical and operational teams to understand pain points and opportunities.
• Embed within business functions to identify inefficiencies and opportunities for automation.
• Translate operational challenges into secure, scalable technical solutions.
• Lead initiatives from discovery and prototyping through implementation, adoption, and measurement.

Build Internal Products and Workflows

• Design and develop applications, automations, and workflows that improve employee productivity and patient experience.
• Build solutions using APIs, cloud platforms, low-code tools, and custom software.
• Connect data across operational, financial, clinical, laboratory, and patient-facing platforms.
• Rapidly prototype ideas and transition successful pilots into reliable production solutions.

Accelerate Responsible AI Adoption

• Identify practical uses of AI that reduce administrative burden and improve employee effectiveness.
• Build and deploy AI agents, copilots, intelligent workflows, and internal knowledge solutions.
• Develop retrieval-augmented generation solutions using appropriately governed internal information.
• Partner with privacy, security, legal, clinical, and operational stakeholders to deploy AI responsibly in healthcare workflows.
• Measure adoption, quality, business impact, and return on investment.

Integrate Critical Business Systems

• Design and implement integrations across fertility EMRs, clinical and laboratory systems, Microsoft 365 and Azure, Salesforce and patient engagement tools, HRIS and finance platforms, contact-center technologies (Salesforce AgentForce AI Voice), and other enterprise applications.
• Improve interoperability, data integrity, and workflow continuity while reducing duplicate entry and manual handoffs.
• Troubleshoot complex issues that span applications, vendors, data flows, and business processes.

Drive Data-Informed Decision Making

• In partnership with the Analytics/Reporting team, build dashboards and reporting solutions for clinical, financial, and operational leaders.
• Partner with stakeholders to define useful metrics and performance indicators.
• Create reliable data pipelines that make information more accessible and actionable.
• Support data governance, security, stewardship, and documentation practices.

Operate as a Strategic Problem Solver

• Work with senior leaders on high-priority initiatives that span people, process, and technology.
• Move comfortably between strategy, stakeholder alignment, hands-on development, and implementation.
• Serve as a trusted technical advisor to both technical and non-technical partners.
• Identify high-value opportunities and take ownership from ambiguity to measurable results.

Education and Skills

Required

• Bachelor's degree in computer science, engineering, information systems, or equivalent practical experience.
• 5+ years of experience in software engineering, solutions engineering, implementation consulting, product engineering, technical operations, or a related role.
• Strong programming skills in Python, JavaScript/TypeScript, C#, or a comparable language.
• Experience building and consuming APIs and integrating SaaS or enterprise systems.
• Demonstrated ability to deliver business-facing technical solutions from discovery through adoption.
• Ability to work effectively with executives, clinicians, operational leaders, and front-line users.
• Exceptional problem-solving, written communication, and stakeholder-management skills.
• Strong ownership mentality, sound judgment, and bias toward execution.

Preferred

• Experience in healthcare, digital health, fertility care, or another regulated environment.
• Experience with Microsoft Azure, Microsoft 365, Power Platform, Copilot Studio, MS Fabric, Salesforce or related technologies.
• Experience building AI-enabled products and workflows using large language models.
• Familiarity with healthcare interoperability standards such as FHIR and HL7.
• Experience with data engineering, analytics, business intelligence, and enterprise integrations.
• Experience in a startup, consulting, or high-growth multi-site healthcare environment.

Employment Type

This is a full-time (40 hours a week/8 hours per day) exempt hybrid position working from one of our regions

Compensation

The base salary range for this role is $150,000 - $180,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.