Solutions Engineer

Title: Solutions Engineer Location: Remote - Canada Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work. We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million. *This is an existing vacancy ABOUT THE ROLE As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey: resolving setup and authentication issues, answering security and data privacy questions with confidence, connecting integrations for mid-market and enterprise customers, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in Canada. RESPONSIBILITIES - Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle. - Resolve setup, authentication, and app download issues for prospects pre-trial so evaluations start smoothly. - Field technical support, security, and data privacy questions from prospects and customers. - Speak confidently to the benefits of our data security certifications and compliance standards (e.g., SOC 2, HIPAA) with legal, IT, and security stakeholders. - Connect and configure existing integrations for mid-market and enterprise customers. - Support large-scale document and data migrations for new and prospective customers. - Provide front-line fixes for bugs and functionality issues affecting in-trial accounts, escalating to Engineering when needed and owning issues through resolution. - Support technical demonstrations and proofs of concept that address prospects' unique business objectives. - Work cross-functionally with IT to complete RFPs and security questionnaires as part of the sales cycle. - Create and maintain technical content and documentation so prospects and customers are successful using Spellbook. - Become a product expert across the Spellbook platform and understand the competitor landscape. - Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions. QUALIFICATIONS - 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments. - Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA) and the ability to articulate their business benefits with confidence. - Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues. - Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers. - Familiarity with large-scale document and data migrations. - Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams. - Strong ability to understand customer pain points and position solutions that meet their needs. - A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one. - Effective verbal and written communication skills and ability to collaborate effectively within a distributed team. - Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions. - Must be legally entitled to work in Canada. NICE TO HAVES - Experience in a startup environment, demonstrating adaptability and resilience in fast-paced settings. - Familiarity with the legal tech space, understanding its unique challenges and opportunities. - Previous experience in a high-growth scaling tech company, showcasing your ability to navigate rapid change and drive results. - Experience delivering product demonstrations and technical presentations to business and technical stakeholders. - Experience deploying or administering Microsoft 365 / Word add-in environments. - Comfort using AI tools responsibly to support tasks such as research, drafting, or data review. WHY JOIN SPELLBOOK? - Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done - Access our company-paid group benefits for you and your family, with $1,000 towards mental health support - Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year - Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows - Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee INCLUSIVE HIRING AT SPELLBOOK We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation. USE OF ARTIFICIAL INTELLIGENCE IN RECRUITMENT Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices. OUR COMPENSATION PHILOSOPHY Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role—including base salary and on-target commissions, where applicable—and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.