Phishing Campaign Specialist

Title: Phishing Campaign Specialist Location: Mons, Belgium

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005512

Role Duties and Responsibilities

The Phishing Campaign Specialist shall:

• Support and coordinate entities: Act as the primary service contact, provide advice or comprehensive campaign support according to entity needs, coordinate stakeholders, and promote consistent practices and knowledge sharing.
• Plan and execute campaigns: Define objectives, audiences, scenarios, and schedules; configure, test, validate, execute, and review campaigns aligned with organizational awareness objectives.
• Manage phishing templates: Create and maintain an approved, reusable template library, support entity-developed templates, and adapt scenarios for different audiences, languages, and business contexts.
• Maintain threat relevance: Monitor phishing and social engineering trends, recommend realistic simulation scenarios, and share relevant threat insights and lessons learned.
• Administer the platform and coordinate the provider: Manage user access and roles, support platform whitelisting across NATO entities, track vendor issues and service requests, and communicate relevant platform changes.
• Support license and contract management: Track license usage, contractual dates, and renewal requirements; identify optimization opportunities; and coordinate timely renewal preparation, with commercial, procurement, contractual, and approval decisions retained by designated organizational owners.
• Deliver reporting and analysis: Produce entity-level, consolidated, and management reports using consistent metrics and definitions, highlighting campaign results, trends, risk indicators, and recommended follow-up actions.
• Maintain documentation, compliance, and improvement: Maintain procedures, standards, and deliverables in agreed repositories and formats at agreed frequencies; follow applicable policies, privacy requirements, and governance processes; and recommend improvements to campaign effectiveness and service delivery.

Essential Skills, Experience and Certifications

• Experience managing or supporting enterprise phishing simulation campaigns and using phishing simulation and security awareness platforms.
• Strong understanding of phishing and social engineering techniques, email technologies, and relevant security controls.
• Ability to design realistic scenarios and templates, with attention to detail in campaign configuration and validation.
• Strong analytical skills to consolidate and normalize results across entities and produce clear operational and management reports.
• Effective stakeholder management and vendor coordination, working with technical and non-technical teams.
• Strong organizational skills to manage multiple entities, campaigns, priorities, and deadlines.
• Strong written and verbal English communication skills, with the ability to work independently and proactively identify issues.

Desirable Skills, Experience and Certifications

• Experience delivering phishing simulation, security awareness, and human-risk management programs across large, federated, multinational, or multi-entity organizations.
• Knowledge of threat intelligence, current phishing trends, mail security gateways, and related email security environments.
• Experience developing dashboards, KPIs, and awareness metrics using Excel, Power BI, or similar tools, alongside automation, scripting, APIs, or platform integrations.
• Understanding of privacy, data protection, and employee considerations, plus experience with procurement, contract management, or software licensing.
• Relevant cybersecurity certifications or professional qualifications.

Education

• A minimum requirement of a bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to those in this Statement of Work.

Working Location

• Mons, Belgium

Working Policy

• Hybrid
  • May be permitted to work remotely from another NATO nation for a maximum of 20% of their total working time, subject to prior approval from their resource manager.

Travel

• Some travel to other NATO nations may be required

Security Clearance

• Valid National or NATO Secret security clearance