Middle IAM Engineer

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Identity and Access Management Engineer designs, implements, maintains, and supports a variety of complex IAM solutions at Southern New Hampshire University. These solutions include SailPoint, Azure Active Directory, Federated Authentication Services, Privileged Identity Management, and the underlying technology that supports them. The Identity and Access Management Engineer is an important member of the IAM practice who works with internal and external partners to deploy and manage advanced technology which drives excellent user experiences while following security architecture best practices. This role combines software engineering and IAM experience to improve IAM platforms, automate main access processes, and ensure an auditable approach to user access at SNHU.

What you'll do:

• Manage the day-to-day functions of the Identity Governance and Administration (IGA) solution including implementation of automation, scripting, configuration-as-code, and administration to extend platform capabilities.
• Work with application owners, business analysts, and IAM Architects to onboard applications. Perform activities associated with application onboarding including:
  • Configuration of tool for new applications
  • Development of roles, mapped to authorization models (RBAC, ABAC, PBA.)
  • Develop workflows for entitlement assignment.
  • Development of access request flows.
• Install new functionality on the IAM platforms and tools as identified by the IAM roadmap.
• Be a subject matter expert for IAM technologies and processes on projects with identity components.
• Work closely with DBAs, application administrators, developers, testers, and others to troubleshoot issues, address design challenges, and improve performance.
• Provide guidance on capabilities, configuration, debugging, deployment, platform updates and other relevant information to IT partners requiring IAM integration.
• Develop high-quality system configuration and process design documentation, knowledge base articles, troubleshooting guides, operating procedures, application integration documentation and other materials.
• Provide tier 3/escalation level support including incident response, troubleshooting, root cause analysis, and problem resolution.
• Participate in cross-training with other IAM team members and solution administrators.
• Assist with reporting and metrics.
• Attendance, punctuality, and reliability are essential functions of this role.
• Other duties and responsibilities as assigned.

What we're looking for:

• Experience should include progressively responsible software engineering roles in large-scale, complex IT environments and at least 3 years of hands-on IAM experience.
• Bachelor's degree in Information Technology, Computer Science, Cyber Security, or a similar technical field.
• Equivalent experience in lieu of a degree acceptable: Yes
• SailPoint Certified Identity Security Engineer (formerly SailPoint Certified IdentityNow Cloud Engineer)
• Expertise in relational databases and SQL
• Experience implementing and administering SailPoint Identity Security Cloud, SailPoint NERM/SecZetta, Azure Federation Services or other industry leading IAM platforms and tools.
• Hands-on, production experience configuring and administering SailPoint Identity Security Cloud (ISC); candidates should be able to operate independently within the platform with minimal oversight.
• Experience with Microsoft Entra ID, including configuring SSO integrations and provisioning via SCIM (System for Cross-domain Identity Management).
• Expertise developing troubleshooting processes, methodologies, and standards for IAM.
• Experience with information security, technology, and experience fundamentals in the identity and access management domain.
• Excellent communication and technical writing skills.
• Ability to communicate technical requirements and security controls to partners.
• Strong critical thinking and attention to detail.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $88,130.00 - $141,036.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $97,384.00 - $131,756.00.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources