Senior Software Engineer, Data Operations - PDEGO

What you'll do:

• Build and maintain monitoring systems, alerting pipelines, and health dashboards that give the team real-time visibility into platform status
• Take an active role in production incident response - help triage, contribute to resolution, communicate clearly to stakeholders, and document post-mortems
• Identify and build automation for repetitive operational work - access requests, backfill coordination, and pipeline health checks - to improve team throughput over time
• Work on Snowflake infrastructure through Terraform - contributing to access controls, cost monitoring, and warehouse configuration
• Collaborate with Data Engineering on system design and code reviews with reliability and operability in mind
• Write and maintain runbooks, incident response playbooks, and platform documentation
• Support analyst enablement by improving platform reliability, query performance, and data accessibility across global teams
• Suggest and implement improvements to team tooling, processes, and operational practices

Who you are:

• 6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles
• Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis
• Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems
• Hands-on experience with Snowflake or equivalent data warehouse at an operational level - access management, cost governance, performance tuning
• Experience with infrastructure-as-code; Terraform experience strongly preferred
• Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems
• Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent)
• AWS experience preferred
• Clear, proactive communicator - comfortable translating technical incidents to business and analyst stakeholders without jargon
• Motivated to reduce toil through automation and scalable process - not just absorb operational load, but systematically eliminate it
• Interested in music and learning the intricacies of the music business

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
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Please note that applicants must be at least 18 years of age.