Engagement Manager - 55927463283

Engagement Manager

Location: Remote
Time Zone: Must overlap significantly with US Eastern Time (EST)
Employment Type: Full-Time

About Us

We build modern growth systems for marketing teams by combining AI-powered workflows with a human expert layer.

Our platform helps companies scale content creation, distribution, and conversion—but we don’t stop at software. We pair our technology with managing editors, SEO writers, and strategists who work directly with clients to drive real outcomes.

In short: AI creates content at scale. Humans operate and optimize it.

Our mission is to help brands take control of their audience, create real demand, and become category leaders.

Company Stage & Traction

• Founded ~1.5 years ago

• Early-stage, high-growth company

• Recently raised Series A and preparing for Series B

• Trusted by leading technology brands

The Role: Engagement Manager (Strategy Sprint)

This Engagement Manager role is specialized and high-impact.

Instead of owning long-term accounts, you’ll focus on the first 8 weeks after a client signs—what we call the Strategy Sprint. This period is critical: it sets the foundation for long-term success and determines whether clients convert into ongoing engagements.

This role blends:

• Consulting

• Client management

• Strategic communication

• Light commercial ownership (without high-pressure sales)

You’ll be the primary owner of the client experience during onboarding, ensuring clarity, momentum, and confidence before handing the account off to a long-term Engagement Manager.

What You’ll Do

Own the Relationship Post-Signature

• Become the primary point of contact immediately after a deal closes

• Establish trust and credibility from day one

Lead Kickoff & Discovery

• Run structured kickoff calls

• Ask sharp, thoughtful questions to understand:

  • The client’s business and market

  • Their customers and ICPs

  • Goals, KPIs, and success criteria

  • Constraints, risks, and challenges

Translate Strategy into Client-Ready Insights

• Internal teams produce personas, research, writing guidelines, and content

• You do not create these assets

• You clearly translate, contextualize, and present this work back to the client

Manage Stakeholders

• Coordinate with marketing, product, or subject-matter experts on the client side

• Learn the client’s language to ensure content reflects real expertise and credibility

Monitor Client Health & Resolve Blockers

• Continuously assess:

  • Client satisfaction

  • Perceived value

  • Velocity and engagement

• Proactively step in to remove friction (e.g., slow approvals, unclear feedback)

• Protect both client experience and internal team efficiency

Identify Conversion Signals Early

• By weeks 2–3, develop a strong read on long-term conversion likelihood

• If risks appear, dig in early to course-correct

Execute a Clean Handoff

• At the end of the 8-week sprint, transition the client to a long-term Engagement Manager

• Leave the client confident, excited, and set up for success

What We’re Looking For

Ideal Backgrounds

• Content professionals who moved into Customer Success or Account Management

• SEO Account Managers at MarTech or B2B SaaS companies

• Candidates with prior upsell, renewal, or sales exposure

Must-Haves

• Experience working with US-based clients

• Availability during US Eastern Time (EST) hours

• Experience in small to mid-sized, fast-moving companies (roughly 50–400 employees)

• Strong communication skills with senior stakeholders

Strongly Preferred

• Experience with well-known, reputable brands

• Backgrounds beyond very small agencies

• Comfort working across multiple industries

Key Traits

• Sharp, curious, and structured thinker

• Excellent at asking the right questions

• Confident and energetic on calls

• Builds trust quickly with clients

• Reliable operator who follows through

What Success Looks Like

• Owns Strategy Sprint accounts end-to-end

• Clients view you as a strategic partner, not just a coordinator

• Internal teams see you as organized, proactive, and dependable

• High retention and smooth handoffs into long-term engagements

Why Join Us

• High-impact role at a fast-growing, well-funded company

• Direct ownership of the most important phase of the client lifecycle

• Exposure to top-tier brands and modern AI-driven growth systems

• Clear path to expanded responsibility as the company scales