Digital Marketing Customer Success Manager - 65267657625

LOOKING FOR STELLAR TOP CANDIDATES

Position:  Digital Marketing Customer Success Manager
Working Hours: Full-Time │ Mon - Friday 9:00 am - 5:00 pm PST
Search Location: Canada
Salary:  up to 3500 USD
:  The Final Salary Offer depends on the client’s decision, interview results, and experience

About the Client:

Our client is a fast-growing digital agency serving brands like Arc’teryx, goodr, and Built Bar with high-performance SEO, Paid Search, Paid Social, creative, and digital marketing strategies.

About the Role:

We’re looking for a highly organized, proactive, and client-focused Digital Marketing Customer Success Manager to serve as a key point of contact for our clients and ensure they have a successful experience working with us.

As a Digital Marketing Customer Success Manager, you’ll work closely with clients and our internal SEO, Paid Media, Creative, Development, and Strategy teams to keep projects moving, communicate progress and priorities, identify opportunities, and ensure our work consistently aligns with client goals.

This role is ideal for someone who understands digital marketing, enjoys building strong client relationships, and can confidently manage multiple accounts, priorities, and internal teams in a fast-paced agency environment.

Role Responsibilities:

• Serve as a primary point of contact for assigned clients
• Build and maintain strong, professional relationships with clients
• Lead client communication via email, Slack, and video calls
• Prepare agendas, presentations, and client-facing materials for meetings
• Coordinate with SEO, Paid Media, Creative, Development, and Strategy teams to keep client work moving
• Manage client requests, deliverables, timelines, and action items in Asana
• Follow up with internal teams and clients to ensure commitments are completed on time
• Communicate project updates, changes, risks, and next steps clearly and proactively
• QA client-facing materials and deliverables before they are presented or launched
• Monitor account progress and help ensure work remains aligned with client objectives
• Help clients understand the work being completed and the value it provides
• Identify potential account risks, client concerns, or gaps in service and proactively address or escalate them
• Help maintain client satisfaction and long-term relationships
• Identify opportunities for additional services or strategic initiatives based on client needs and business goals
• Support account planning, campaign planning, and ongoing client strategy discussions
• Document important client information, decisions, feedback, and next steps
• Collaborate with leadership and internal teams to continuously improve the client experience

Requirements:

• Have 2–4 years of experience in Customer Success, Account Management, Client Services, Digital Marketing, Project management, or a similar role
• Have experience working with digital marketing clients, agencies, or marketing teams
• Understand the fundamentals of digital marketing, including SEO, Paid Search, Paid Social, content, creative, or web development
• Agency Experience is highly preferred
• Are exceptionally organized and comfortable managing multiple clients, projects, and deadlines simultaneously
• Build strong client relationships and genuinely enjoy helping clients succeed
• Communicate clearly, professionally, and confidently in writing and on client-facing calls
• Are proactive about identifying problems before they become larger issues
• Take ownership of your work and follow through on commitments
• Are comfortable coordinating multiple internal teams and keeping projects moving
• Can translate complex digital marketing concepts into clear, client-friendly communication
• Are comfortable having difficult conversations, managing expectations, and escalating issues when necessary
• Are data-aware and interested in understanding how marketing performance connects to client business goals
• Are comfortable working remotely and managing your own time in a fast-paced agency environment
• Have experience using Asana, Google Workspace, Slack, or similar project management and communication tools
• Are a team player who enjoys collaborating across departments and helping teammates succeed

What You’ll Do (Onboarding Timeline):

In Your First 30 Days:

• Meet your team and become familiar with the company’s tools, systems, processes, and client communication standards
• Develop a strong understanding of company’s digital marketing services, including SEO, Paid Media, Creative, Development, and strategy
• Learn our account management and client success processes
• Shadow client calls and internal account meetings
• Become familiar with each assigned client’s goals, strategy, current initiatives, and key performance indicators
• Learn how to manage client action items, timelines, and deliverables in Asana
• Build relationships with the internal teams supporting your accounts

By Day 60:

• Begin independently managing day-to-day communication for assigned client accounts
• Prepare for and participate in client calls with minimal oversight
• Confidently track client requests, action items, deadlines, and next steps
• Coordinate with internal teams to ensure client deliverables remain on schedule
• Develop a strong understanding of each client’s marketing objectives and how company’s services support those goals
• Identify potential client concerns, blockers, or areas requiring additional attention and escalate appropriately
• Maintain organized and up-to-date account documentation

By Day 90:

• Independently manage client relationships across a portfolio of accounts
• Serve as a trusted point of contact for clients and effectively communicate project status, priorities, and next steps
• Lead or co-lead recurring client meetings
• Demonstrate a strong understanding of client goals, digital marketing strategies, and account performance
• Proactively identify opportunities to improve the client experience and strengthen account relationships
• Effectively coordinate multiple internal teams and competing client priorities
• Demonstrate confidence managing timelines, expectations, and communication across multiple accounts

What Success Looks Like:

Success in this role means our clients feel informed, supported, and confident in the work the company is doing for them. You will be successful when you can:

• Build trusted relationships with your clients
• Keep communication proactive and organized
• Ensure client requests and deliverables move forward efficiently
• Understand what matters most to each client and keep internal teams aligned around those priorities
• Clearly communicate the progress and value of our work
• Identify and address potential client concerns before they escalate
• Help create a positive, consistent client experience
• Contribute to strong client retention and long-term partnerships

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

 PLEASE NOTE: 
→ We are looking for candidates based in Canada
→ Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. 
→ To start processing, submit your resume in English. 
→ The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.