Content & Community Manager (Social Media & Brand Advocacy) - 67153566648

Content & Community Manager (Social Media & Brand Advocacy)

Location: Remote (LATAM)
Employment Type: Full-Time
Schedule: U.S. Eastern Time alignment required
Compensation: $1,900 to $2,300 USD/month, depending on experience
Reports To: Growth Marketing Manager

About the Company

Our client is an early-stage beauty and personal care brand built by experienced consumer-goods operators. Their products are part of customers’ everyday self-care routines, so an active, engaged community is central to the brand’s long-term growth.

Role Overview

The Content & Community Manager is the voice of the brand on social media.

You will immerse yourself in U.S. beauty, wellness, and TikTok culture, run daily engagement across TikTok and Meta, and create trend-driven short-form content. You will turn everyday customers into vocal advocates and feed what you hear back into the growth and product teams.

Key Responsibilities

Daily Community Management

• Manage engagement across TikTok and Meta daily, including comments, DMs, tagged stories, and organic conversations.
• Keep the brand tone playful and authentic.

Content Creation & Trends

• Spot emerging beauty and self-care trends early and pitch content ideas.
• Produce native, mobile-first short-form video and UGC-style clips.

Creator Outreach

• Identify, contact, and send product to micro-creators and beauty influencers.
• Keep a steady pipeline of organic UGC.

Community Sentiment & Escalation

• Track community feedback, product questions, and order issues.
• Escalate to operations or leadership when needed.

Cross-Team Feedback Loop

• Share community insights, viral hooks, and standout comments with the growth and design teams to inspire new ads and email topics.

Hard Skills & Qualifications

• 2 to 4+ years managing social channels and online communities for a consumer, lifestyle, or beauty brand.
• Deep familiarity with North American beauty culture, internet humor, TikTok trends, and how organic engagement works.
• Comfortable shooting and editing short-form video (TikTok, Instagram Reels, CapCut) on a phone or desktop.
• Exceptional written English. Able to write witty, warm, error-free copy in the brand’s voice.
• Full-time availability during U.S. Eastern business hours.

Preferred Tools

• TikTok and Instagram (including Reels)
• Meta Business Suite
• CapCut
• Social scheduling and listening tools

Soft Skills

• Culturally plugged in and quick to spot trends.
• Warm, witty writer.
• Proactive with the community without waiting for instructions.
• Team player who shares what they learn.
• Calm and helpful when handling customer issues.

About the Ideal Candidate

You are already deep in beauty TikTok. You know which trend is about to peak, you can write a reply that makes a customer laugh, and you can film and edit a clip on your phone the same afternoon.

You see social as a two-way conversation, and you like turning fans into a community.

Why This Role Matters

This role is the brand’s daily connection to its customers. The insights collected here shape the ads, the emails, and the product roadmap, so this person’s ear for the community directly fuels growth.