Manager, Systems Engineering

Title: Manager, Systems Engineering Location: Austin, Texas

We’re looking for a Manager, Systems Engineering to lead the team responsible for reliable, secure corporate systems and infrastructure. You’ll develop the team, guide service operations, and improve how employees access and use IT services through thoughtful automation and self-service.

What you’ll do

• Lead, coach, and develop systems engineers. Set priorities, support growth, and build shared team knowledge and coverage.
• Own the reliability and lifecycle of corporate infrastructure and services, including cloud platforms, enterprise systems, identity, and virtualization.
• Set an automation roadmap for provisioning, access and service-account lifecycle, infrastructure changes, and operational reporting.
• Improve self-service and service catalog experiences so common requests are consistent, secure, and easy to complete.
• Guide incident response, problem management, change planning, and operational readiness. Maintain clear ownership, documentation, and recovery procedures.
• Work across IT, Security, Audit, and Engineering to turn business needs into reliable, well-supported services.
• Track service health and improvement through measures such as availability, request turnaround, self-service adoption, and operational risk.

What you’ll bring

• Experience leading or mentoring systems engineering, infrastructure, cloud, or IT operations teams.
• Strong experience with enterprise systems and cloud operations, including Microsoft Azure. AWS experience is also valuable.
• Experience with Windows Server and identity platforms such as Active Directory or Entra ID.
• Familiarity with virtualization platforms such as VMware.
• Practical experience with scripting and automation, such as PowerShell or Python. Familiarity with infrastructure-as-code tools is an advantage.
• Good judgment in incident, change, and access-management processes, with a focus on security and service quality.
• Clear communication skills and the ability to build effective relationships across technical and business teams.

Preferred experience

• Operating enterprise cloud environments, including Azure or AWS governance, networking, monitoring, and cost management.
• Managing identity and access controls, including privileged access, service accounts, access reviews, and credential rotation.
• Building infrastructure automation with PowerShell, Python, Terraform, or other similar tools.
• Improving IT service management through service catalogs, request and change workflows, incident/problem management, and self-service.
• Maintaining security and audit controls, vulnerability remediation, and evidence for frameworks such as SOX, SOC 2, or ISO 27001.
• Service-account management, access reviews, or audit frameworks such as SOX, SOC 2, or ISO 27001.