Product Manager | Safety & Security

Product Manager for Snapp’s Safety & Security team, focusing on authentication and ride safety, ensuring alignment with product priorities and customer and business needs. Work with product managers and cross-functional teams across discovery, delivery, and ongoing improvement to support product solutions that address user needs and contribute to safer ride experiences.

• Support product discovery across authentication and ride safety problems, using user feedback, operational insights, product data, and research to identify needs, validate opportunities, and shape solutions.

• Help define product requirements, user journeys, acceptance criteria, and success measures, ensuring product improvements address validated user and business needs.

• Analyze product data using SQL to investigate issues, identify patterns, evaluate outcomes, and inform product decisions.

• Integrate AI tools into discovery and delivery workflows where they improve the quality or speed of product work, including research synthesis, solution exploration, product documentation, and analysis.

• Identify and contribute to AI-powered product solutions where they address validated needs in authentication or ride safety.

• Build strong working relationships with Engineering, Design, Data, Legal, Call Center, Operations, and other relevant stakeholders to align priorities and support effective product delivery.

• Coordinate delivery progress, identify dependencies and risks, and support rollout readiness, product launches, and post-launch reviews.

• Define and monitor results against agreed success measures, using qualitative and quantitative evidence to evaluate performance and recommend follow-up improvements.

• Approach safety- and authentication-related topics thoughtfully, considering user trust, privacy, and operational impact throughout the product development process.

• Approximately 2 years of product management experience or relevant product experience, with exposure to product discovery, delivery, and ongoing improvement.

• Basic to intermediate SQL skills, with experience using queries to explore product data, investigate issues, and support product decisions.

• Practical experience using AI tools in product discovery or delivery, with sound judgment in evaluating and validating AI-generated outputs.

• Strong analytical and problem-solving skills, with the ability to investigate customer and operational problems and identify opportunities for improvement.

• Strong written and verbal communication skills, including the ability to document product requirements in English, communicate findings clearly, and effectively explain product decisions.

• Ability to collaborate with cross-functional teams and coordinate tasks across discovery, delivery, and measurement.

• Strong interest in authentication, trust, and safety, or improving ride-experience safety.