Technical Account Manager - Remote United States

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

The Technical Account Manager (‘TAM’) will act as the single primary post-sales liaison for assigned customers. This role will own customer relationships from contract signing through implementation and beyond, ensuring successful delivery and long-term customer satisfaction. The TAM will collaborate closely with Agile Leads, technical teams, Sales and other cross-functional teams, to facilitate smooth execution of work, resource allocation, financial oversight, renewals, and identification of growth opportunities within customer accounts.