IT System Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

The System Administrator is responsible for the administration, automation, and support of the company’s managed file transfer (MFT) environment and the scripting and integrations that securely move data between SMI, its clients, and its partners. This individual designs, builds, schedules, monitors, and troubleshoots file transfer jobs and workflows; develops scripts and automation that improve reliability and reduce manual effort; and ensures that data is transferred accurately, securely, and on time in accordance with contractual obligations and applicable security requirements. This individual participates in technical research and development to enable continuing innovation within the infrastructure and may also assist project teams with technical issues. These activities include the definition of needs, benefits, and technical strategy; research and development within the project; technical analysis and design; and support of IT operations staff in executing, testing, and rolling out solutions.

Other duties may be assigned.

Key Functions/Responsibilities

• Administer and support the enterprise managed file transfer (MFT) platform, including user accounts, trading partners, certificates and keys, schedules, and system configuration.
• Design, develop, test, deploy, and maintain file transfer jobs and workflows integrating internal systems, clients, and vendors using SFTP, REST APIs, and SQL database connections.
• Develop and maintain automation scripts (Python and PowerShell) for file handling, data processing, reporting, and routine administrative tasks.
• Monitor file transfer activity; troubleshoot failed or delayed transfers; perform root-cause analysis; and ensure timely file delivery in accordance with service-level commitments.
• Onboard and support clients, vendors, and trading partners, including connectivity testing, credential and key exchanges, and firewall/network coordination.
• Follow ITIL service management best practices, including incident, problem, and change management processes.
• Provide Tier II/III escalation support for service desk tickets and complex enterprise system issues.
• Support scanning equipment and check printing operations.
• Provide technical support for project implementations and system deployments.
• Collaborate with IT management and cross-functional teams while maintaining awareness of contractual obligations for supported business lines.
• Plan, organize, and prioritize work activities to ensure uninterrupted operations.

Knowledge Of

• Managed file transfer (MFT) concepts, methodologies, and platforms.
• File transfer protocols and security technologies, including SFTP, FTPS, HTTPS, REST APIs, PGP encryption, SSH keys, and TLS certificates.
• Scripting and automation languages, including Python and PowerShell.
• Microsoft Windows 11 operating systems.
• Computer hardware, software, operating systems, and peripheral devices.
• ITIL service management principles and practices.
• Modern office practices, procedures, and equipment.
• Departmental and organizational policies and procedures.
• Standard testing and quality assurance methodologies.
• Effective oral and written communication practices.
• Interpersonal communication techniques utilizing tact, patience, and professionalism.

Ability To

• Communicate effectively both verbally and in writing.
• Demonstrate professionalism, respect, and courtesy when interacting with colleagues and customers.
• Plan, prioritize, and organize work effectively.
• Work independently with minimal supervision when required.
• Collaborate effectively as a member of a team.
• Develop, test, troubleshoot, and maintain scripts and file transfer workflows.
• Analyze system logs and diagnose failures across applications, networks, and partner connections.
• Create and maintain clear, accurate technical documentation.
• Handle sensitive and regulated information in compliance with security policies and standards.
• Meet strict deadlines and operational timelines.
• Manage corporate and project resources efficiently.
• Successfully balance multiple priorities in a fast-paced environment.
• Adapt work schedules to support testing, maintenance, deployments, and implementations.
• Participate in on-call support rotations and provide after-hours assistance.
• Perform scheduled evening and weekend work as required.
• Travel as needed to support business operations.

Education & Experience

• Associate degree or higher in Information Technology, Computer Science, or a related field required.
• Minimum of three (3) years of experience in IT support, systems administration, or a related technical role preferred.
• Experience with managed file transfer administration, scripting, and automation preferred.
• CFTP (Certified File Transfer Professional) certification required or must be obtained within the first 90 days of employment.
• Experience working within ITIL-based service desk or help desk environments preferred.

Technical Skills & Tools

• Managed File Transfer (MFT) platforms and related technologies.
• File transfer protocols and security solutions, including SFTP, FTPS, REST APIs, PGP encryption, and SSH key management.
• Scripting and automation tools, including Python and PowerShell.
• IT Service Management (ITSM) platforms and ticketing systems.
• Microsoft Office applications.

We are a Drug-Free Workplace. We are an Equal Opportunity Employer.