Senior Director, Organizational Transformation & Workforce Design

Smartly is looking for a Senior Director, Organizational Transformation & Workforce Design to help shape how our organization evolves as we scale globally and embed AI more deeply into how we work. Reporting to the Chief People Officer and working within the CHRO Office, you will partner with leaders across Smartly to translate business strategy into organizational structures, workforce models, leadership capabilities, and transformation programs that help our teams operate effectively at scale.

What You Will Do

• Lead enterprise transformation initiatives across organizational design, leadership effectiveness, workforce evolution, new site and hub integration, and cross-functional operating models.

• Design how work evolves in an AI-enabled organization, partnering with leaders to rethink roles, workflows, team structures, and operating models as AI creates new opportunities to increase effectiveness and leverage.

• Build scalable workforce frameworks, including job architecture, career frameworks, and approaches that help Smartly make thoughtful decisions about how teams and capabilities should evolve.

• Strengthen leadership and manager capability by partnering with HR Business Partners and senior leaders to design leadership frameworks, manager development programs, and other scalable capability-building initiatives.

• Translate business priorities into transformation roadmaps, defining clear implementation plans, governance, measures of success, and approaches for driving sustainable adoption.

• Advise senior leaders on complex organizational challenges, bringing structured thinking and organizational expertise to decisions about structure, capabilities, ways of working, and change.

• Align stakeholders across functions and geographies, ensuring organizational changes are practical, clearly understood, and connected to measurable business outcomes.

What We Are Looking For

• Strong experience leading organizational transformation, organizational design, workforce design, strategy, or related work, either within organizations or in management consulting.

• Deep understanding of organizational design and operating models, with experience translating business strategy into practical organizational solutions.

• Experience leading complex, cross-functional transformation initiatives and moving from strategy and design through implementation.

• Experience designing leadership, manager, or organizational capability programs that can scale across an organization.

• Ability to advise and influence executive stakeholders, navigate different perspectives, and build alignment around complex decisions.

• Strong structured problem-solving skills and the ability to turn ambiguous organizational challenges into clear frameworks and actions.

• Experience with change management and stakeholder engagement across teams, functions, and geographies.

• Curiosity about AI-enabled organizations and a practical perspective on how AI can reshape roles, workflows, team structures, and the future of work.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

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