Product Manager (Contract) - Subscription & Auto Renewal

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

At Sleek, we are on a mission to streamline operations and elevate customer experience through intelligent automation and modern engineering.

About the subscription product and this role

Sleek's revenue is overwhelmingly recurring: corporate secretary, accounting and compliance services are sold as annual subscriptions, and each year roughly a quarter of that entitlement base comes up for renewal through a process that remains, in large part, manual. Sales and account teams chase, remind, negotiate and collect; the product nudges but does not yet decide. The gap between the renewal rate we achieve and the rate the service quality warrants is revenue leakage, and closing it is the mandate of this role.

Mission: Own the subscription renewal journey from first renewal notice to collected payment, and convert it from a team-driven effort into a system-driven engine that raises the renewal rate and the share of renewals collected automatically.

We are looking for a commercially astute Product Manager on a contract basis who will sit between product, sales and finance and be measured on the renewal number itself. This person is hands on with data and experimentation, comfortable reading a collections ledger and a funnel dashboard in the same sitting, and expects to be in the room when sales sets its weekly renewal targets. The role is a lean one with real ownership over the renewal experience, the auto-renewal and auto-collection mechanics, and the commercial levers that govern them.

Primary accountability

You own the renewal number and the three levers that move it.

• #1: Renewal target, jointly with sales. Own the renewal rate across markets and plans alongside the sales and account management leads. Build the renewal pipeline view that shows every entitlement coming due by cohort, risk and value; agree weekly targets with sales; and own the product-side actions that lift conversion on the cohorts sales cannot reach by hand.
• #2: Automated renewal and collection. Own the auto-renewal engine and the share of renewals that are charged and collected without human intervention, including payment-method coverage, card and mandate capture at the right lifecycle moments, retry and dunning logic, and the policy for late payment, service restriction and reactivation.
• #3: Renewal experience and commercial levers. Own the customer-facing renewal journey (notices, reminders, pricing presentation, plan changes, upgrades triggered by usage or compliance complexity) and the experiment programme that tests which messages, timings, incentives and defaults change behaviour, with a bias toward auto-charge by default and clear consent.

Key outcomes

• Renewal rate up, measurably and by cohort: The renewal rate rises against an agreed baseline, with the improvement attributable to specific product changes and experiments rather than to sales effort alone.
• A larger share of renewals collected automatically: Auto-collection as a share of total entitlements increases through higher payment-method coverage, earlier mandate capture and more reliable retry logic, reducing the volume sales must chase by hand.
• A single renewal pipeline both sales and product work from: Every entitlement coming due is visible by market, plan, risk and value; sales works the list, product works the levers, and both report to the same number.
• An experimentation cadence that compounds: A standing programme of tests on renewal messaging, timing, incentives, defaults and pricing presentation, each with a hypothesis, a sample, a read-out and a decision, run on a weekly or fortnightly rhythm.
• Fewer leaks at the edges: Failed payments, lapsed services, downgrades and silent churn are classified, counted and owned, and the handling of each is either automated or assigned to a named process.

What you will do

• Run a weekly renewal review with sales and account management: what is due, what is at risk, what converted, what failed, and which product change would have changed the result.
• Pull and model the renewal data yourself: cohort renewal curves, payment-method coverage, failed-payment recovery, time from notice to payment, and the revenue at stake in each segment.
• Design, launch and read out experiments on the renewal journey, from reminder cadence and channel to pricing presentation, incentives and default settings, and turn winning variants into the standing flow.
• Specify changes to the auto-renewal engine with engineering: charge timing, retry schedules, dunning sequences, mandate and card capture, plan-change handling and the rules for service restriction and reactivation.
• Work with finance on collection policy, invoicing, credit terms and the reconciliation of collected renewals, so that what the product charges and what finance recognises agree.
• Instrument the renewal funnel end to end and publish a dashboard that sales, finance and product leadership read every week.
• Listen to renewal calls and read customer replies to understand why customers hesitate, and feed those reasons into both the product backlog and sales playbooks.
• Identify upgrade and cross-sell triggers at renewal (usage, compliance complexity, headcount) and build the prompts and offers that surface them.
• Ship fast and check your own work: write the spec, review the build, test the flow on a real account, and watch the first week of data.

Requirements

• 4 to 6 years of experience building digital products, with a meaningful portion spent owning a subscription, billing, renewal, retention or monetisation surface where you were measured on a revenue or retention number.
• Commercially astute: you understand entitlements, pricing, discounting, collections and the P&L consequences of each, and you can hold your own in a conversation with a sales lead and a finance controller.
• Strong with data and experimentation: fluent in SQL or an equivalent, able to size a cohort, design an A/B test with adequate power, and read the result without an analyst in the loop.
• Attention to detail: you notice the mis-timed reminder, the failed retry, the wrong currency on the invoice, and you fix it before the customer does.
• Incredibly hands on: you write the spec, QA the build, pull the numbers and run the review yourself; this is a lean setup with no layer between you and the work.
• Track record of shipping and iterating on real products used by paying customers, in close partnership with engineering and commercial teams.
• Must hold existing legal working rights in your country of residence (Singapore, Malaysia, Vietnam, or India) with no employment sponsorship required and be available to start within 2 weeks post - offer.
• Must be able to commit to Singapore working hours (9:00 AM – 6:00 PM SGT, Monday to Friday) on a hybrid schedule if based in Singapore, or fully remote with an equipped, dedicated home office and high-speed internet if based in Malaysia, Vietnam, or India.

Role-specific attributes

• Comfortable being accountable for a target set jointly with sales, and energised rather than threatened by a weekly number.
• Bias toward system-driven outcomes: you would rather remove the need for a chase than make the chase more efficient.
• Able to operate with limited structure and high ambiguity, and to make a defensible call on incomplete data.
• Clear communicator across product, sales and finance, with the judgment to know which audience needs which level of detail.

Nice to have

• Experience in B2B SaaS, fintech, payments or professional services subscriptions.
• Familiarity with payment orchestration, card and direct-debit mandates, dunning and retry logic, or billing platforms.
• Exposure to small-business customers in Singapore, Hong Kong, Australia or the UK.
• Prior work in early-stage or fast-moving product teams.

Why this role matters

Renewal is where Sleek's service quality is converted into retained revenue, and retained revenue is what funds the next round of automation. Every point of renewal rate and every point of auto-collection reduces the cost of keeping a customer and compounds across a base of 15,000 companies. The person in this role will see the direct result of their work in the company's revenue line within the contract term.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Attention to detail: You’ll be managing multiple, complex workstreams from numerous stakeholders. It will be important for you to keep track of everything and notice when information is missing or inconsistent.

Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn’t their first language. For you to excel, you’ll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business.

About the interview process

The successful candidate will participate in the below interview stages (note that the order might be different to what you read below).

We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role.

A ~30 minute chat with our Talent Acquisition team to learn more about you, your background, and what you’re looking for.
A ~60 minute technical interview with the Product Team
A ~60 minute AI skills interview with the AI Lead.

A final interview with our CPO, giving you the opportunity to ask any final questions and hear more about our vision and priorities.

Reference verification
Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

- Your education

- Any criminal history

- Any political exposure

- Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: The role will be fully remote, with work from home five days a week However, if you are based in Singapore, the role will follow a hybrid model. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.