Customer Support Executive

Position:
Customer Support Executive - Hong Kong Clients - Remote

Company:
Sleek

Location:
Malaysia

Employment type:
Full time

Work Arrangement:
Remote

Short Summary:
We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong.

Responsibilities:
- Follow up with clients for feedback and submissions of documents.
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
- Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
- Work closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
- Identify recurring customer pain points and suggest improvements to workflows or help center content.

Requirement:
- Minimum of 2 years experience in customer support (Fresh graduates are welcome).
- Bachelor's Degree in any field.
- Fluent in spoken English and Cantonese; Mandarin is a great advantage.
- Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail.
- Self-motivated with a dedicated, quiet workspace and stable internet connection.

Benefits:
- Flexibility to work from home and adjust hours as needed.
- Competitive market salaries and generous paid time off.
- Eligibility for employee share ownership plan.
- Opportunities for personal growth and training programs.
- Commitment to building an inclusive and equitable work environment.