Customer Success Manager

Position:
Customer Success Manager (m/f/d)

Company:
SimScale GmbH

Location:
EMEA (CET) or US (EST / CST), Munich-based or remote

Short Summary:
As a Customer Success Manager, you will own the lifetime value of a portfolio of SimScale accounts, managing the customer journey from onboarding through renewal and expansion. Your role is crucial for the company's growth, focusing on building relationships and optimizing customer success processes.

Responsibilities:
- Own a portfolio of Commercial and High Potential accounts through the full journey: onboarding, adoption, mid-term engagement, Business Reviews, renewal, and expansion.
- Build and manage your renewal and expansion pipeline, negotiate contract adjustments, and close deals.
- Define account growth strategies and execute expansion campaigns in collaboration with Marketing.
- Manage customer health, identify retention risks, and execute mitigation plans.
- Implement a segmented delivery model to ensure a good experience for all accounts.
- Promote the adoption of Engineering AI / Physics AI across your accounts.

Requirement:
- 4+ years in customer-facing roles in high-growth SaaS, with experience in renewals and/or expansions.
- Strong pipeline and opportunity management skills, with experience in negotiation and closing.
- Proven track record of managing substantial accounts and driving projects across teams.
- Credible engineering/CAE domain knowledge to engage with simulation engineers.
- Familiarity with AI-native working methods and CRM discipline (Salesforce or HubSpot).

Benefits:
- Emphasis on diversity, equity, and inclusion within the workplace.
- Opportunity to work in a collaborative environment with a focus on personal and professional growth.