Project Manager

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Project Manager

About Global Blue by Shift4

Global Blue by Shift4 is the industry leader in Tax-Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:

You will:

1. Strategic Planning & Business Case Development

• Define project scope, objectives, governance, milestones, resources and success measures in collaboration with key stakeholders.
• Prepare business cases through data analysis, research, financial modelling and scenario assessment.

2. Project Delivery & Cross-Functional Coordination

• Lead assigned strategic and operational projects from definition through implementation, handover and post-project review.
• Build robust project plans and maintain clear, decision-ready reporting for senior management.
• Coordinate cross-functional teams across Commercial, Merchant Services, Product, IT, Finance, Operations and Compliance, as well as external partners and authorities.
• Monitor delivery against scope, schedule, budget and quality expectations, taking corrective action when needed.

3. Integrations & Partnership Operations

• Coordinate the operational deployment of internal/external initiatives, specifically focusing on integrations with partners.
• Oversee partnership operations by structuring onboarding, implementation, and operational governance.

4. Risk Management, Governance & Change Enablement

• Identify risks, dependencies and bottlenecks early and drive effective mitigation plans.
• Lead or support change management activities to ensure successful adoption of new processes, tools and ways of working.

Your responsibilities include:

• Managing multiple strategic and operational projects simultaneously (spanning Tax-Free Shopping transformations and Payment) while ensuring alignment with business objectives.
• Maintaining project governance, reporting, risk management and stakeholder communication throughout the project lifecycle.
• Coordinating cross-functional collaboration and ensuring effective execution across departments.
• Delivering business cases, operational recommendations and management presentations to support key decisions.
• Driving continuous improvement initiatives and supporting organizational change efforts.

Every action has an impact. You will make a difference here if you are:

• A proactive and self-motivated professional with a strong sense of ownership.
• Able to balance strategic thinking with hands-on execution.
• Highly organized, detail-oriented and capable of managing multiple priorities.
• Comfortable operating in a fast-paced and international environment.
• A strong communicator with the ability to influence and align stakeholders at all levels.
• Collaborative, solution-oriented and confident navigating ambiguity and complexity.

Key competencies to empower your journey. You'll drive towards success if you have:

• Minimum 5 years of project management experience, ideally within an international, fintech, financial services or operations environment.
• A Master's degree in Project Management, Finance or a related field.
• A proven track record of delivering complex cross-functional projects and engaging senior stakeholders.
• Strong analytical and problem-solving skills with the ability to transform data into actionable recommendations.
• Experience developing business cases, financial models and management-level presentations.
• The ability to understand and document operational, system and process flows.
• A solid understanding of technology and experience collaborating with both business and technical teams.
• Advanced proficiency in Excel and PowerPoint.
• Excellent written and verbal communication skills in English and French.

Preferred qualifications:

• Knowledge of payment value chains (acquiring, acceptance, PSP, gateway, orchestration)
• Experience liaising with clients, POS networks, public authorities or regulatory stakeholders.
• Experience with CRM and BI/reporting tools such as Salesforce and/or Strategy (formerly MicroStrategy)
• Knowledge of project management methodologies (ex: PMP, Prince2, Agile) and change management practices.
• Advanced use of AI tools (ex: Claude Code) to enhance analysis, tracking, and productivity.

Join our team

You will join a highly collaborative, international environment where your work will have visible business impact. The role combines strategic exposure with hands-on delivery and provides the opportunity to work across functions—bridging Tax-Free Shopping solutions and advanced payment solutions—to help turn ambitious ideas into measurable results.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.