Account Manager

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Job title: ACCOUNT MANAGER

Business Unit/Function: Commercial

Reports to: Managing Director

Direct no. of reports: 0

Location: Riga

Job type: Permanent

Workload: Full time

AWM Natural habitant designation: Collaborator

AWM days in office: 2

SOX Controller: No

SOX Preparer: No

Purpose of the role

It is a field sales position responsible to achieve the sales targets assigned, managing and developing the assigned customers’ portfolio, value-based selling. Implement and train our customers in new digital solutions.

Responsibilities

• Manage the assigned portfolio
• Delivering customer’s visit fully documented in CRM
• Deliver the Net Turnover and any other sales targets
• Improve merchant’s knowledge and expertise with our services
• Maximize TFS business (Issue Ratio, ORR and Refund Ratio management)
• Document in CRM all merchant’s specific information and activity done
• Diligent implementation of group strategies and sales tools
• Control the receivable to minimise bad debts exposure
• Business Statistics analysis, presentation, discussion and action
• Action plans and store visits in line to Global Blues Strategy
• Administrative tasks, eg. incoming phone calls and info email

Main KPI’s

• Net Turnover
• Refund Ratio, ORR
• Retention of portfolio
• Digital Issuing/ Solutions

Competencies

• Strong customer orientation and management
• Self-motivated, customer focused, and target driven
• Problem solving attitude
• Priority planning
• Ability to sell the full product portfolio
• Ability to work in international environment

Skills

• Excellent communication skills
• Negotiation skills
• Good knowledge of MS Office products and CRM
• Fluent written and spoken Latvian and English
• Fluent spoken Russian

Qualifications and education requirements

• At least 1 - 2 years’ previous experience from Sales or Account Management
• Educational background from Sales, Marketing or Retail related studies
• Previous work experience or knowledge from Retail
• Driving license and willingness to drive

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.