Sr. Client Solutions Executive - Global

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Sr. Client Solutions Executive is responsible for leading strategic services sales initiatives, driving enterprise-level pipeline growth, and cultivating executive relationships that accelerate customer adoption of technology lifecycle and managed services solutions. This role serves as a trusted advisor to customers and sales leadership, identifying opportunities across Integration Center and lifecycle services, Asset Recovery, warranty and support services, Digital Employee Experience (DEX), UCC and Collaboration, deployment, and related Managed Services. The Sr. Client Solutions Executive will influence customer technology strategies, mentor Solutions Executives, expand partner engagement, and develop scalable go-to-market programs that drive revenue growth and long-term customer value.

Role Description

• Lead the development and execution of services growth strategies that drive pipeline creation, revenue attainment, and market expansion across assigned territories.
• Establish and maintain executive-level relationships with C-suite leaders, influencing strategic technology, workplace, lifecycle, and managed services decisions.
• Serve as a trusted advisor to customers by aligning business and technology objectives with solutions across Integration Center and lifecycle services, Asset Recovery, warranty and support services, Digital Employee Experience (DEX), UCC and Collaboration, deployment, and related Managed Services.
• Partner with sales leadership to identify and execute regional and national acquisition, retention, and expansion strategies across the services portfolio.
• Drive complex enterprise opportunities from prospecting through close, coordinating internal stakeholders, technical resources, service delivery teams, and strategic partners.
• Develop and execute scalable go-to-market strategies that accelerate adoption of lifecycle, asset management, employee experience, collaboration, deployment, support, and managed services offerings.
• Guide customers in developing technology lifecycle and workplace strategies that improve employee experience, operational efficiency, asset utilization, support, and long-term technology value.
• Mentor and coach Solutions Executives and sales teams to increase services proficiency, sales effectiveness, and pipeline development capabilities.
• Collaborate with solution architects, professional services, managed services, operations, and strategic partners to design and deliver comprehensive customer solutions.
• Analyze sales performance, forecast revenue, identify market opportunities, and provide strategic recommendations to leadership.
• Represent the organization at executive briefings, industry events, partner engagements, and customer-facing presentations.
• Influence service development and market positioning by providing customer feedback, competitive intelligence, and industry insights.

Behaviors and Competencies

• Strategic Thinking: Develops long-term growth strategies and aligns initiatives with organizational objectives.
• Executive Presence: Effectively engages senior executives and influences complex business decisions.
• Business Development: Consistently identifies new market opportunities and drives significant revenue growth.
• Relationship Building: Develops trusted partnerships with customers, partners, and internal stakeholders.
• Leadership: Provides guidance, mentorship, and direction to sales teams and cross-functional resources.
• Communication: Delivers compelling executive-level presentations and translates complex concepts into business value.
• Negotiation: Leads complex commercial negotiations and achieves mutually beneficial outcomes.
• Problem-Solving: Anticipates challenges and develops innovative solutions for customers and internal teams.
• Adaptability: Navigates changing market conditions and adjusts strategies to meet evolving business needs.
• Customer-Centric Mindset: Focuses on delivering measurable customer outcomes and long-term success.​

Skill Level Requirements

• Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams for executive presentations and business planning.
• Expertise utilizing CRM platforms to manage pipeline, forecasting, opportunity progression, and customer engagement strategies.
• Strong understanding of enterprise technology lifecycle and services solutions, including Integration Center services, Asset Recovery, warranty and support services, Digital Employee Experience (DEX), UCC and Collaboration, deployment, and Managed Services.
• Ability to connect customer business and technology requirements to solutions that improve operational efficiency, employee experience, technology lifecycle management, and business outcomes.
• Ability to develop and execute strategic go-to-market plans that drive measurable business outcomes.
• Expertise in consultative selling methodologies and enterprise account management.
• Ability to analyze market trends, business performance metrics, and financial data to support decision-making.
• Experience leading complex, multi-stakeholder sales cycles and enterprise negotiations.

Other Requirements

• Bachelor's Degree in Business, Marketing, Information Technology, or a related field, or equivalent relevant experience required.
• 5-8 years of experience in enterprise technology sales, business development, technology services, managed services, or a related role required.
• 3-5 years of experience driving enterprise technology services opportunities, including lifecycle, workplace, collaboration, deployment, support, asset management, and/or managed services solutions required.
• Demonstrated experience engaging and influencing C-level executives and senior business leaders.
• Previous experience developing go-to-market strategies and leading regional or national growth initiatives preferred.
• Ability to travel up to 30%.

The base salary range for this position is $110,000 - $130,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $125,000 - $175,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status