Product Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Product Manager is responsible for developing and executing product strategies and roadmaps that align with SHI's vision and business goals, collaborating with cross-functional teams to ensure successful delivery and customer satisfaction. This role involves conducting market research, gathering product requirements, leading beta programs, monitoring product performance, and supporting go-to-market strategies, while staying informed of industry trends and providing training and demonstrations for product capabilities.

Role Description 

• Develop and execute product strategies and roadmaps aligned with the company's vision and business goals. 

• Collaborate with cross-functional teams, including engineering, sales, marketing, and support, to ensure successful product delivery and customer satisfaction. 

• Conduct market research and competitive analysis to identify opportunities, trends, and customer needs. 

• Gather and prioritize product requirements, create detailed user stories, and maintain a prioritized product backlog. 

• Lead beta and pilot programs to collect feedback from customers and internal stakeholders for product improvements. 

• Monitor product performance, analyze metrics, and make data-driven decisions to enhance product success. 

• Communicate product vision, progress, and updates to stakeholders, ensuring alignment and transparency. 

• Assist with the creation of marketing materials and support go-to-market strategies and product launch activities. 

• Stay updated on industry trends, emerging technologies, and regulatory changes to inform product development. 

• Provide training and demonstrations for product capabilities and service offerings, supporting internal and external stakeholders. 

Behaviors and Competencies 

• Business Acumen: Can analyze financial and operational data to make informed decisions. 

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. 

• Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders. 

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. 

• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections. 

• Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them 

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. 

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. 

• Strategic Thinking: Can contribute to the development of strategic plans and initiatives. 

• Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively. 

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. 

Skill Level Requirements 

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Basic 

• Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects. - Basic 

• The ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes. - Basic 

• Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources. - Basic 

• Experience in conducting market research, performing competitive analysis, and gathering customer feedback to inform product development and strategy. - Basic 

Other Requirements 

• Completed Bachelor’s Degree or relevant work experience required 

• Willingness to obtain Agile certification upon employment 

• 1-3 years of experience in a similar role 

• Ability to travel to SHI, Partner, and Customer Events 

• Ability to travel internationally 

• Ability to work flexible hours 

• Ability to travel 25% 

The estimated annual pay range for this position is $120,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status