Service Lane Assistant

Position:
Automotive Service Lane Assistant

Company:
Sheehy Auto Stores

Location:
United States, Gaithersburg, Maryland

Employment type:
Full Time

Work Arrangement:
Onsite

Short Summary:
Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join our team as a Service Lane Assistant. You will be the initial contact for our arriving service customers, ensuring they feel welcome and assisting them within the service department.

Responsibilities:
- Greet customers and direct them to the appropriate dealership representative.
- Communicate with dealership staff about customers' arrival and needs.
- Work with the service department to keep scheduled appointments on track.
- Answer inbound service calls, assisting customers with scheduling and ordering parts.
- Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads).
- Update or enter new customer information into CRM as appropriate.
- Other duties as assigned.

Requirement:
- Previous dealership experience is a plus!
- Strong verbal and written communication abilities.
- Excellent listening skills with keen attention to detail.
- Positive and friendly demeanor, enjoy interacting with customers.
- Must be able to work in a fast-paced environment.
- Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test.
- Must have a valid driver’s license.

Benefits:
- Health, Vision, and Dental Insurance.
- Start earning PTO on your 1st day of employment.
- Paid Maternity & Paternity after one year of employment.
- Paid Training.
- Career Advancement.
- 401(K) and profit sharing.