Senior CRM Account Executive

ServiceNow | Software

2h 2m ago

On-site

Full Time

Canada

The CRM Prime AE role is a sales role built for experienced sellers who have the curiosity, confidence, and technical acumen to transform a customer’s business. You will play a pivotal role in shaping ServiceNow’s CRM business and work on exciting and transformational sales opportunities. People who excel at this job can lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer specific priorities and use cases. The CRM Prime Account Executive has the technical fluency to present, demo, and provide customers with the confidence to invest in ServiceNow CRM Solutions.

What you get to do in this role:

Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise customer
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Required Languages

🇬🇧 English