Key Solutions Architect, Prompt

Title: Key Solutions Architect, Prompt Location: United States

As a Key Solutions Architect, you will be tasked with serving as the expert escalation point for SentinelOne's AI Security customers, blending deep technical troubleshooting, solution architecture, and cross-functional leadership to solve the hardest customer problems, partner directly with R&D, and help SentinelOne's post-sales teams succeed with Prompt at scale. You will sit behind our Customer Success, Technical Account Management, Technical Success, and Support teams as the escalation layer: when an issue goes beyond the frontline, you step in, find the root cause, work directly with Prompt R&D, and hand back a clear resolution. This role sits at the intersection of implementation leadership and deep technical advisory, and you will be the AI security specialist your accounts turn to for architecture guidance, deployment strategy, and adoption planning.

What Will You Do?

Primary responsibilities include:

• Own and drive full deployment cycles with structured project management and hands-on technical oversight, including architecture advisory for self-hosted, air-gapped, SSO/IdP, proxy, and MDM deployments that standard guides don't cover.
• Partner with Account Executives, Key Account Managers, Sales Engineering, Support, Product, and Engineering teams to deliver a seamless handoff, support complex and detailed implementations, and align on customer outcomes.
• Act as a trusted technical advisor, walking into every customer conversation with a plan.
• Proactively drive adoption, feature utilization, and long-term customer health through technical consultation and regular engagement.
• Be the voice of the customer internally, surfacing needs, blockers, and risks with urgency.
• Deliver escalations end to end, including triage, root cause analysis, resolution, and handback.
• Work directly with Prompt R&D to drive fixes and get real ETAs, then verify each fix with the customer.
• Develop technical resources, training sessions, and enablement content that accelerate adoption and reduce time-to-value, and turn escalations into KB articles, docs, and enablement for internal teams, so the same issue doesn't get escalated twice.
• Be the expert on new and emerging functionality, beta deep-dives, and partner integrations as the platform expands.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• 5 to 7 or more years of experience in enterprise software, with cybersecurity strongly preferred, in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar.
• Strong technical background in cybersecurity, endpoint protection, and IT and security architecture.
• Knowledge of Windows, macOS, Linux, and containerized environments, including Kubernetes.
• Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.
• Excellent written and verbal communication skills, with the ability to engage both technical practitioners and executive stakeholders.
• Proficiency in Jira, Salesforce, and case and escalation workflows.
• Hands-on troubleshooting and root-cause experience, including logs, network traces, browser and extension behavior, and API debugging.
• Prior experience in Technical Success, Deployment Management, Solutions Architect, or Enterprise Customer Success Engineering is preferred, as is experience delivering training, enablement, or customer-facing technical content.
• Proven ability to act as a trusted advisor for large enterprise accounts, managing complex deployments and technical engagements while driving both technical success and relationship health, is preferred.
• Domain expertise in one or more of the following areas is preferred: AI and security (artificial intelligence, machine learning, GenAI concepts, or cybersecurity with a focus on AI and data security), cloud and infrastructure (modern cloud architecture, Kubernetes and Helm, containerized environments), platform and integration (SaaS platform support, API integrations, MDM tools), or networking and security fundamentals (information security principles, network architecture).

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave

Insurance & Financial Security

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance

Work Perks & Flexibility

• Home office allowance
• Mobile phone reimbursement

Wellness & Lifestyle

• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement