Systems Specialist I - ServiceNow Platform

Job Title
Systems Specialist I - ServiceNow Platform
Job ID
389712
Location
US-PA-Mechanicsburg
Experience (Years)
1
Category
Information Systems
Street Address
4714 Gettysburg Road
Company
Select Medical
Position Type
Full Time
Location : Location
US-PA-Mechanicsburg
Job Post Information* : Posted Date
11/5/2026
Job Post Information* : External Company URL
www.selectmedical.com
Location : Zip
17055
Location : Street
Select Medical Mechanicsburg (8901)

• Support the design, development, and implementation of appropriate solutions through Business and ServiceNow team collaboration, with a focus on out-of-the-box functionality
• Provide quality production support and new solution implementation by understanding existing application functionality, including business process objectives, business goals, and use cases
• Support the system to align with new ServiceNow functionality and best practices through research, training, and documentation
• Support the development of innovative solutions for process or platform automation
• Support the development of integrations with new or existing enterprise platforms
• Participate in ServiceNow development team maturity by learning about and collaborating on ServiceNow Discovery, Service Mapping, Data Certification, Common Service Data Model (CSDM), and Integrations
• Support internal/external audits and inspections
• Provide transparent project support through clear communication of progress and risks
• Maintain technical documentation and follow ServiceNow best practices
• Participate in testing and troubleshooting of existing systems
• Perform demonstrations of completed functionality and train end-users as appropriate
• Communicate effectively with business stakeholders and other IS teams 

• 1+ years of experience in a large, complex IT organization, preferably within ITSM products
• 1+ years of experience working within the SDLC, both from an analyst and developer’s perspective
• BS or BA degree in Computer Science, Information Systems, or related IT discipline or comparable work experience
• Experience supporting production software solutions

• Process-oriented, with experience in following established standards, processes, and methodologies for IT Service Management across the enterprise.
• Experience with implementing new technologies and writing technical documentation/standards
• Ability to work efficiently and effectively in a hybrid work environment
• Excellent analytical and problem-solving skills
• Proven experience in a fast-paced, deadline-driven environment
• Ability to learn new technologies
• Outstanding teamwork skills and dedication to quality customer service
• 1+ years of development and/or user experience within the ServiceNow platform - preferred
• 1+ years of experience in ITIL processes – preferred
• Excellent presentation skills – preferred
• ServiceNow certifications (System Admin) – preferred, required within 6 months of hire
• Proficient with Agile software development methodologies such as Scrum - preferred
• Experience with application lifecycle management platforms (i.e., Microsoft Team Foundation Server (TFS) or Jira) for requirements, tasks, testing, and defect tracking - preferred
• Prior Healthcare experience or interest in learning the healthcare business - preferred