Customer Success Manager – Retail Media & Commerce

Customer Success Manager

Are you passionate about operational excellence, campaign performance, and shaping the future of retail media? At SeenThis, we are looking for a meticulous and driven Customer Success Manager to join our global team. In this role, you will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales – Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising.

About SeenThis

The open web has massive untapped advertising potential, but video has historically underperformed here. SeenThis is changing that. As a video advertising partner, we prove the open web delivers exceptional results, capturing more attention with cost-effective video that keeps publishers profitable and the internet independent. Since 2017, we've served billions of streams for 5,000+ brands across 50+ countries. We believe brands deserve reach wherever audiences are, publishers deserve sustainable revenue, and the internet deserves to stay open.

Our team of 130+ employees works globally from offices in Stockholm, Oslo, London, Paris, Singapore, Hong Kong, New York, and Sydney. We're expanding across all teams and constantly seeking new colleagues who want to make real impact in a fast-moving, collaborative environment where innovation happens daily.

Do you want to be part of our journey, where we dare to discover, own it, and win together? Join SeenThis!

About the Role

As the Customer Success Manager focused on Amazon Ads, you’ll play an important role in supporting the VP Sales – Retail Media & Commerce to activate, manage, and optimise Amazon campaigns across global markets. You'll be the operational backbone ensuring flawless campaign execution, from asset collection and trafficking through to reporting and performance insights. Your work will directly contribute to deepening client relationships with Amazon, ensuring campaigns run smoothly and deliver measurable success.

Key Responsibilities

Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination.

• Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment.

• Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams.

• Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements.

• Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion.

Qualifications

• 3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media).

• Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision.

• Analytical mindset with experience in interpreting and presenting campaign performance data.

• Excellent communication skills with a client-first mindset and a knack for simplifying complexity.

• Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage.

Application

As we review applications and interview on a continuous basis, please apply as soon as possible.

Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding!

We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information.

We look forward to welcoming you to SeenThis!