Business Product Manager-Cards

Title: Business Product Manager-Cards

Location: San Antonio, TX, 78249, USA

The Card Product Manager is responsible for the day-to-day management of SSFCU's credit and debit card products across the full product lifecycle. As an individual contributor, this role develops product strategy and business cases, defines requirements, and guides new products and enhancements from concept to launch. It also monitors portfolio performance, pricing, and market trends, supports rewards and promotional offers, and helps ensure products meet regulatory and risk expectations. The role collaborates with cross-functional partners to deliver on schedule and create measurable value for members.

Key Accountabilities:

• Develop

o Collaborates with cross-functional teams on product development from concept to launch for credit and debit card products, enhancements, and platform initiatives, including business case development, business requirements, and launch plan.

o Contributes to the card experience and capability roadmap, translating product strategy and priorities into business needs for member-facing features across digital, rewards, servicing, and controls, in partnership with IT and digital teams.

• Deliver

o Supports cross-functional delivery and go-live readiness, turning portfolio performance insights into action and working with partner teams on build, testing, and launch.

o Works alongside IT, digital teams, and processors on platform modernization initiatives, providing business requirements and priorities for digital experiences, rewards, servicing, and controls.

• Grow and Measure

o Collaborates with Marketing on campaigns, defines rewards, offers, and promotion structures that grow spend, active usage, and member engagement.

o Tracks adoption, member impact, and benefits realization after launch, using data and analytics to measure results and inform continuous improvement.

• Partner and Control

o Collaborates with stakeholders across IT, Digital, Operations, Marketing, Finance, Risk, and Compliance, and serves as the business partner for card delivery.

o Builds risk, compliance, and control requirements into product design and launch readiness, and coordinates closely with second line Risk and Compliance to ensure new products and features meet regulatory expectations before launch.

o Works with partner teams and vendors as needed on delivery items. Provides business input to a card platform ecosystem that supports scalability, innovation, and operational efficiency.

Bachelor degree in Business Administration or equivalent education and/or experience. Minimum five plus years of experience in product management, product development, or project delivery within a regulated financial institution, with credit card, debit card, and/or payments experience.

• Demonstrated experience leading products or initiatives from concept to launch, including business cases, requirements, and acceptance criteria.

• Experience leading business-driven initiatives across cross-functional teams, balancing priorities, creating and tracking to timelines and managing risks to deliver measurable member value

• Working knowledge of Agile and/or Waterfall delivery methods sufficient to partner effectively with IT on release planning and go-live readiness.