SOC Manager

SOC Manager / Technical Analyst

Position Summary

The SOC Manager / Technical Analyst is a high-level, client-facing leadership position responsible for overseeing Security Operations Center (SOC) and Command Center operations while serving as a key point of contact for senior client stakeholders. This role requires a strong combination of technical expertise, operational leadership, sound decision-making, and exceptional communication skills.

The ideal candidate will have extensive experience managing security technology and command center operations, responding to and coordinating incidents, and maintaining the highest standards of quality and service delivery. Because this position involves direct interaction with senior-level clients, the successful candidate must demonstrate professionalism, confidence, technical credibility, and the ability to communicate effectively in high-pressure situations.

This position reports directly to the Account Manager.

Essential Responsibilities

• Oversee and support daily SOC and Command Center operations to ensure effective, consistent, and high-quality service delivery.
• Serve as a key client-facing representative, maintaining direct communication and strong professional relationships with senior-level client stakeholders.
• Provide operational and technical expertise related to security systems, access control, emergency response, and incident management.
• Monitor and maintain quality standards across SOC operations, ensuring procedures, communications, documentation, and responses meet established expectations.
• Manage and support access control operations, including system administration and troubleshooting. Experience with CCure is strongly preferred.
• Lead and coordinate incident response activities, utilizing strong Incident Command principles and ensuring appropriate escalation and communication.
• Utilize Everbridge and other emergency notification platforms to support emergency communications and incident response efforts.
• Analyze operational data and trends to identify opportunities for improvement and support informed decision-making.
• Prepare and maintain detailed reports, presentations, documentation, and client-facing communications.
• Partner closely with the Account Manager and other operational leadership to address client needs, resolve concerns, and continuously improve service delivery.
• Ensure all incidents, operational issues, and client concerns are handled professionally, accurately, and in a timely manner.
• Support the development and implementation of procedures, training, and best practices to improve operational effectiveness and quality.
• Maintain a strong understanding of client expectations and proactively identify opportunities to enhance the overall security program.

Required Qualifications and Experience

• Previous experience working in a Security Operations Center (SOC), Command Center, Global Security Operations Center (GSOC), or similar security operations environment.
• Demonstrated experience with access control management; experience with CCure is strongly preferred.
• Strong understanding of Incident Command and emergency/critical incident response procedures.
• Experience utilizing Everbridge or similar emergency notification and critical event management platforms.
• Advanced proficiency with the Microsoft Office Suite, with particular emphasis on Microsoft Excel.
• Experience analyzing data, creating reports, and presenting information in a clear and professional manner.
• Strong technical aptitude and the ability to quickly understand and work with security technology platforms and systems.
• Excellent written and verbal communication skills.
• Demonstrated ability to communicate effectively and professionally with senior-level clients and stakeholders.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to make sound decisions and remain calm and professional in high-pressure or time-sensitive situations.
• Strong organizational, analytical, and problem-solving skills.

Preferred Qualifications

• Previous leadership, supervisory, or management experience within a SOC, GSOC, Command Center, or security operations environment.
• Advanced experience with CCure access control systems.
• Experience supporting corporate, enterprise, or high-profile clients.
• Experience developing operational reports, metrics, dashboards, and quality assurance processes.
• Knowledge of security technologies, emergency communications, incident management, and business continuity practices.

Key Competencies

• Executive and Client Communication
• Security Operations Leadership
• Technical Systems Expertise
• Incident Command and Crisis Response
• Quality Assurance and Continuous Improvement
• Data Analysis and Reporting
• Attention to Detail
• Professional Judgment and Decision-Making
• Relationship Management
• Problem Solving

Work Environment

This is a high-visibility, front-facing position requiring a polished and professional approach. The successful candidate must be comfortable communicating directly with senior clients, managing complex operational and technical issues, and maintaining an exceptional level of quality across all aspects of the security program.