Sales Support Specialist - Remote Operations

The Channel Sales Support Specialist plays a key role in supporting Schneider Electric's channel partner network and sales organization. This position is responsible for providing operational, commercial, and administrative support to channel partners, OEMs, sales teams, and internal stakeholders. The successful candidate will help drive sales growth by supporting quoting and order processes, managing software support renewals, assisting with partner onboarding and training, coordinating marketing initiatives, maintaining sales data and reporting, and identifying new business opportunities. What will you do? OEM Sales Support Prepare quotations and process purchase orders for OEM partners. Software Support Renewals (CustomerFIRST Agreements) Generate and distribute quotations for annual software support and maintenance renewals. Salesforce and Sales Operations Support Assist sales with opportunity management and data maintenance within Salesforce. Channel Partner Support Support the onboarding and enablement of new channel partners. Assist with training channel partners on Schneider Electric tools, processes, policies, and procedures. Marketing Program Administer channel marketing and co-op fund program. Tradeshow and Event Coordination Work closely with marketing to support logistics for tradeshows, customer events, and internal meetings. Lead Generation and Market Intelligence Research upcoming infrastructure, SCADA and telemetry, water/wastewater, power, and industrial automation projects. Utilize market intelligence platforms and public sources to identify potential sales opportunities. Channel Reporting Collect and maintain monthly point-of-sale reports from channel partners. Order Management and Operational Support Monitor order status and assist with order-related inquiries. Assist with customer escalations and issue resolution related to orders and shipments. Who will you report to? NAM ROI Sales Operations Manager What qualifications will make you successful in this role? Postsecondary education in Business, Sales, Marketing, Administration, or a related field, or equivalent work experience. 5 years of experience supporting channel partners, distributors, OEMs, or sales teams. Familiarity with order processing, quoting, customer support, or sales operations. Experience coordinating marketing programs, events, or partner initiatives. Knowledge of industrial automation, SCADA, telemetry, software licensing, or related technologies is considered an asset. Strong customer service and relationship management skills. Excellent written and verbal communication skills. Highly organized with strong attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong problem-solving and analytical skills. Technical Skills: Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. Advanced Excel skills, including pivot tables, charts, formulas, and data analysis. Experience working with CRM platforms such as Salesforce is preferred. Ability to learn and adapt to new systems and business tools quickly. Bring your commercial expertise to a team that's ready to welcome you — apply today! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
The Channel Sales Support Specialist plays a key role in supporting Schneider Electric's channel partner network and sales organization. This position is responsible for providing operational, commercial, and administrative support to channel partners, OEMs, sales teams, and internal stakeholders. The successful candidate will help drive sales growth by supporting quoting and order processes, managing software support renewals, assisting with partner onboarding and training, coordinating marketing initiatives, maintaining sales data and reporting, and identifying new business opportunities. What will you do? OEM Sales Support Prepare quotations and process purchase orders for OEM partners. Software Support Renewals (CustomerFIRST Agreements) Generate and distribute quotations for annual software support and maintenance renewals. Salesforce and Sales Operations Support Assist sales with opportunity management and data maintenance within Salesforce. Channel Partner Support Support the onboarding and enablement of new channel partners. Assist with training channel partners on Schneider Electric tools, processes, policies, and procedures. Marketing Program Administer channel marketing and co-op fund program. Tradeshow and Event Coordination Work closely with marketing to support logistics for tradeshows, customer events, and internal meetings. Lead Generation and Market Intelligence Research upcoming infrastructure, SCADA and telemetry, water/wastewater, power, and industrial automation projects. Utilize market intelligence platforms and public sources to identify potential sales opportunities. Channel Reporting Collect and maintain monthly point-of-sale reports from channel partners. Order Management and Operational Support Monitor order status and assist with order-related inquiries. Assist with customer escalations and issue resolution related to orders and shipments. Who will you report to? NAM ROI Sales Operations Manager
What qualifications will make you successful in this role? Postsecondary education in Business, Sales, Marketing, Administration, or a related field, or equivalent work experience. 5 years of experience supporting channel partners, distributors, OEMs, or sales teams. Familiarity with order processing, quoting, customer support, or sales operations. Experience coordinating marketing programs, events, or partner initiatives. Knowledge of industrial automation, SCADA, telemetry, software licensing, or related technologies is considered an asset. Strong customer service and relationship management skills. Excellent written and verbal communication skills. Highly organized with strong attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong problem-solving and analytical skills. Technical Skills: Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. Advanced Excel skills, including pivot tables, charts, formulas, and data analysis. Experience working with CRM platforms such as Salesforce is preferred. Ability to learn and adapt to new systems and business tools quickly. Bring your commercial expertise to a team that's ready to welcome you — apply today!