Engineer I, Digital Services Remote Operations

Digital Services Engineers in US Digital Services employ a combination of electrical, systems, network communications, application-specific software, and communication skills to: Help customers maintain the reliability and performance of their complete solution and address any potential technical problems in their server, network, operating system, software, or connected devices. Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. Advise internal and external customers on new solutions, offers, and improvements Ensure the integrity of the data, implementation, and infrastructure Proactively achieve superior system performance Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction. Collaborate with solution architects and product teams to ensure customer feedback into future designs. Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house. Resolve technical problems from end customers, on-site engineers, sales and engineering teams. Identify and qualify product failures and assist product engineering in understanding and resolving them. Research and documentation of technical problems and solutions. Collaborate to suggest improvements in key performance indicators and measures. Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems. This may be the next step in your career journey if you have: Customer service experience Computer knowledge, particularly relating to server, network and operating system installation and configuration. Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving Power and/or electrical systems knowledge Engineering degree in Electrical, Power Systems or Computer Science, or equivalent Experience in PowerSCADA/CitectScada, Wonderware, Power Monitoring Expert Nice to have Skills: Knowledge of Schneider Electric Power Monitoring and Control products On-site or remote advanced technical support experience Experience with CRM systems, Salesforce preferred SQL Database querying and programming experience On-site power system experience Modicon PLC Experience At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Digital Services Engineers in US Digital Services employ a combination of electrical, systems, network communications, application-specific software, and communication skills to: Help customers maintain the reliability and performance of their complete solution and address any potential technical problems in their server, network, operating system, software, or connected devices. Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. Advise internal and external customers on new solutions, offers, and improvements Ensure the integrity of the data, implementation, and infrastructure Proactively achieve superior system performance Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction. Collaborate with solution architects and product teams to ensure customer feedback into future designs. Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house. Resolve technical problems from end customers, on-site engineers, sales and engineering teams. Identify and qualify product failures and assist product engineering in understanding and resolving them. Research and documentation of technical problems and solutions. Collaborate to suggest improvements in key performance indicators and measures. Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems.
This may be the next step in your career journey if you have: Customer service experience Computer knowledge, particularly relating to server, network and operating system installation and configuration. Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving Power and/or electrical systems knowledge Engineering degree in Electrical, Power Systems or Computer Science, or equivalent Experience in PowerSCADA/CitectScada, Wonderware, Power Monitoring Expert Nice to have Skills: Knowledge of Schneider Electric Power Monitoring and Control products On-site or remote advanced technical support experience Experience with CRM systems, Salesforce preferred SQL Database querying and programming experience On-site power system experience Modicon PLC Experience