Solutions Architect

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Key Responsibilities

Functional Solution Design

• Turn business needs and requirements into solution concepts and functional designs centered on Salesforce, accounting for how QGenda, Workday, and integrations interact
• Develop user stories, acceptance criteria, and technical spikes from product epics, partnering with Engineering so work is ready to build
• Partner with Product Management to ensure requirements align with architecture best practices and platform standards; recommend alternatives when a request introduces unnecessary customization, technical debt, or cross-system risk
• Evaluate design options and recommend a path, making trade-offs clear (cost, effort, scale, risk, time to market)
• Ensure solutions align across workstreams and with SCP’s platform direction and architecture standards
• Produce solution artifacts, including architecture and data flow diagrams, sequence diagrams, and process-to-system maps, using tools such as Lucidchart, plus wireframes or UI mockups where needed

System & Integration Analysis

• Query systems and validate data to understand how solutions actually behave
• Review integration behavior between Salesforce, QGenda, Workday, and MuleSoft, and interpret findings with Engineering and Technical Architects to confirm design intent
• Lead root-cause analysis for design and integration issues, and feed what you learn back into future designs
• Document data mappings, source-of-truth decisions, and integration requirements in design artifacts
• Identify data and integration needs early in discovery, not after build

Design Governance

• Prepare complete design submissions and present them to the Design Authority and EARB
• Record key design decisions in decision records
• Apply established platform standards (naming conventions, data model patterns, access controls, development practices) in every design
• Partner with security, compliance, and SOX stakeholders so solutions meet control requirements

Engineering Partnership

• Hand off designs to the Senior Developers serving in the Technical Architect role, and resolve feasibility and build constraints with them
• Stay engaged through build to make sure what gets built matches the design, and approve any design changes
• Give Product Management feasibility, effort, and dependency input to support prioritization

Delivery Support

• Take part in backlog refinement as the design voice, making sure stories are ready to build from a design standpoint
• Work with QA to define design-level test scenarios, including integration and end-to-end flows
• Track design dependencies and risks across cross-functional initiatives
• Drive defect resolution when the root cause is in the design or an integration

Continuous Improvement

• Stay current on Salesforce, QGenda, and Workday releases and their impact on SCP solutions
• Identify opportunities to improve the platform, automate, and simplify
• Use AI assistants and agentic tools (e.g., Microsoft Copilot, Salesforce Agentforce/Einstein) to draft stories and documentation and to speed analysis, data validation, and exploration of design options, while staying accountable for accuracy and design decisions

Qualifications

Experience

• 6-8 years in business analysis, solution design, or systems analysis, including solution design across more than one system
• Hands-on experience with Salesforce implementations or enhancements
• Experience with integrated enterprise systems; QGenda, Workday, or similar is a strong plus
• Experience in Agile delivery teams
• Background in healthcare or another regulated environment preferred

Technical & Platform Skills

• Deep understanding of the Salesforce platform: data model, security model, standard and custom objects, flows, automation; familiarity with Salesforce Health Cloud is a plus
• Working knowledge of how QGenda and Workday operate and how they integrate with Salesforce and each other, to inform cross-system design
• Competency in SOQL/SQL to query and validate data across systems
• Understanding of integration and data flow design: APIs, middleware (e.g., MuleSoft), webhooks, and batch vs. real-time patterns
• Ability to interpret integration outputs and findings to support root-cause analysis
• Proficiency with diagramming and design tools (Lucidchart, Visio, or similar); experience with wireframing or mockup tools a plus
• Experience with Jira and Confluence
• Practical experience using AI assistants to support analysis, story authoring, and documentation

Certifications (Preferred)

• Salesforce Certified Platform Administrator
• Business analysis certification (e.g., CBAP, CCBA, PMI-PBA, or Salesforce Certified Business Analyst)
• Salesforce Certified Platform App Builder
• Salesforce Health Cloud Accredited Professional
• Salesforce Certified Agentforce Specialist
• Willingness to pursue Salesforce Integration Architect or Data Architect certification

What Success Looks Like

• Design submissions are complete and approved without major rework
• Few design gaps are found after build or go-live
• Integration and data issues are diagnosed quickly and fixed at the root cause
• Product Management, Engineering, and QA see you as the person who knows how the pieces fit together

#LI-PM1

Pay Range:

86,539.00 - 128,101.00 USD annually

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information.

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