Senior Manager, QA Compliance

About the role

The Senior Manager of QA Compliance is responsible for developing, implementing, and continuously improving the company’s Quality Management System (QMS). This role ensures that manufacturing and operational processes comply with applicable regulatory requirements, industry standards, and internal quality procedures.

This position oversees quality systems, including CAPA, deviations, change control, document control, audit programs, and validation activities. The role partners cross-functionally with Manufacturing, Supply Chain, and Product Development to maintain compliance and strengthen quality processes.

This position reports to the Director of Quality and the requirement is to be onsite in our Somerset, NJ campus five days per week.

Key Responsibilities

Quality Systems Management

• Own and maintain the company’s Quality Management System (QMS) including quality policies, procedures, and documentation standards.
• Oversee document control and ensure compliance with Good Documentation Practices (GDP).

Quality Programs
Manage core quality system processes, including:

• Non-Conformance Reports (NCR)
• Corrective and Preventive Actions (CAPA)
• Deviations and investigations
• Change Control
• Product rework and retrieval (mock recall)

Audit & Compliance

• Lead the internal audit program and coordinate external audits, including ISO, GMP, and customer audits.
• Ensure audit readiness and drive corrective actions from audit findings.

Qualification & Calibration

• Manage equipment qualification activities, including IQ, OQ, and PQ.
• Oversee equipment calibration and validation documentation.

Regulatory Compliance

• Maintain knowledge of applicable regulations and industry standards.
• Ensure operational processes remain compliant with GMP, ISO, and regulatory requirements.

Quality Improvement

• Monitor quality system metrics and identify opportunities for continuous improvement.
• Support risk-based quality initiatives across operational teams.

Cross-Functional Collaboration

• Partner with Manufacturing, Supply Chain, and Product Development to ensure quality requirements are integrated into operational processes.

Education and Experience:

• Bachelor's degree in sciences, cosmetics, or related field required.  
• Minimum 6 years of experience in Quality Assurance or Quality Systems.
• Experience working in GMP, ISO, or regulated manufacturing environments.
• Experience supporting regulatory or certification audits preferred.
• ASQ Certification or Lead Auditor Certification is often a plus.

Skills/Competencies/Desired Behaviors:

• Extensive knowledge of applicable government regulations.
• Strong knowledge of Quality Management Systems and regulatory compliance.
• Experience managing CAPA, deviations, and investigations.
• Excellent documentation and technical writing skills.
• Strong analytical and problem-solving abilities.
• Ability to work cross-functionally and drive compliance initiatives.
• Ability to prioritize and to handle multiple projects simultaneously.
• Ability to inform and educate Managers and Department Heads on regulations and policies that require compliance.
• Ability to guide/mentor potential customers/vendors/brands on the Quality and Regulatory processes and requirements.
• Excellent written and verbal communication skills.
• Proficient with applicable database and compliance software.
• Proficient with Google Docs and standard computer-based software.
• Bilingual in English and Spanish, a plus.

What You'll Love About Us

• Competitive base compensation
• Bonus program
• Remote first *
• Paid Time Off
• 401k with Company Match
• Medical, Dental, Vision, and Commuter Benefits
• Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
• Complimentary Scentbird Membership
• A fun, creative and energetic work environment

• Base Salary: $125,000 - $135,000

About Scentbird

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
• Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
• Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
• Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
• Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.