Structured Content Architect

The Structured Content Architect will enable the next stage of our documentation evolution with a focus on online‑first experiences, and scalable single‑source structured content practices. This role oversees the creation and maintenance of architecture that supports AI-enabled content, mobile web documentation, performance support assets, and optimized print literature for pros, homeowners, and sales. Our global team supports home comfort, safety, security, and automation products. The Structured Content Architect partners with technical writers, product managers, engineering teams, regulatory teams, and localization resources to define and govern the organization's structured content strategy to enable digital and AI-driven customer experiences that can only thrive through structured content.

JOB RESPONSIBILITIES

• Define and maintain enterprise information architecture, content models, taxonomy standards, and metadata frameworks across customer-facing content assets.
• Lead the implementation, adoption, and governance of DITA structured authoring methodologies and associated content standards.
• Design reusable content architectures that support delivery of technical documentation, performance support content, FAQs, AI-enabled experiences, and context-sensitive help.
• Configure, develop, and maintain DITA elements, specializations, schemas, publishing rules, and content validation processes.
• Partner with engineering, product management, and technical subject matter experts to analyze product architectures and define information structures that accurately represent product functionality, configuration, installation, and service requirements.
• Develop content models that support complex product ecosystems, component relationships, compatibility data, and cross-product information reuse.
• Establish content governance processes that improve quality, consistency, regulatory compliance, and lifecycle management.
• Support migration of legacy documentation into structured content environments and reusable component-based architectures.
• Develop strategies that enable AI-compatible content consumption, retrieval, semantic search, chatbots, and automated content experiences.
• Provide technical guidance and coaching on structured authoring, information architecture, and DITA best practices.
• Evaluate and recommend content management technologies, publishing solutions, and automation opportunities.
• Drive global content scalability through structured authoring practices that enable seamless localization, regional adaptation, and multi-channel content delivery.
• Maintain a global content library of reusable elements.

YOU MUST HAVE

• Bachelor's degree in Technical Communication, Information Science, Computer Science, Engineering, or a related field.
• 5+ years of experience in technical documentation, information architecture, content strategy, or structured authoring environments.
• Hands-on experience with DITA XML, structured authoring methodologies, and component-based content development.
• Experience with content management systems, publishing workflows, and multi-channel content delivery.
• Knowledge of taxonomy, metadata, content modeling, and information architecture principles.

WE VALUE

• Knowledge of AI-ready content strategies, semantic content models, and knowledge management practices.
• Experience in technical documentation, customer support, field service, and performance support ecosystems.
• Experience supporting global content operations and localization programs.
• Ability to influence content strategy across a matrixed global organization.

WHAT'S IN IT FOR YOU

• Enjoy creative freedom to design the content architecture that powers AI-ready customer experiences.
• Drive enterprise impact by partnering across functions to deliver content that supports AI, SEO, usability, localization, multimedia, and omnichannel publishing.

• Work alongside an experienced team of structured content writers committed to innovation, content excellence, and exceptional customer experiences.

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