UA Content Designer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position Title: SAP iXp Intern - UA Content Designer

Location: Vancouver, BC

Anticipated Start Date: September 2026

Contract Duration: 8 months

Work Hours: Full-time internship; 40 hours per week

Are you passionate about writing and helping others make sense of software and technology in their daily work? Do you have a desire to flex your writing and language skills to create people-centric user experiences?

If so, our Data & Analytics Design team is looking for motivated individuals to design and write help content, UX copy, and other user assistance content offerings within our data and analytics cloud services.

Our global design team is constantly in pursuit of fresh innovations with the most user-friendly and modern cloud and AI native experiences. Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our UX designers to craft a more usable journey through our products. Initiative and creativity are key, as is the ability to balance detailed writing work with strategic, long-term thinking. You empathize with the user and use your writing to help them accomplish their goals.

• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding
• Create help documentation (both text and multimedia) in close collaboration with UX designers, agile development teams, product managers, and other stakeholders
• Write UI texts and other UX copy to enhance the usability of our products
• Define terminology that’s simple, consistent, and conforms to industry standards
• Proofread and edit content for usability, readability, and linguistic correctness
• Ensure that all deliverables are of high quality, adhere to standards and guidelines, and use a style and tone appropriate for the target group and market
• Collaborate with members of a globally distributed product development team
• Participate in cross-department initiatives to improve tools, processes, and content
• Adopt a data-driven approach to your work
• Act as an advocate for an excellent user experience

What You’ll Bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative.

Education: Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related field

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.

Preferred skills and knowledge:

• Excellent level of English (written and spoken)
• Keen interest in new technologies (agentic AI, knowledge of HTML, XML, JavaScript, or any programming languages is an advantage)
• Familiarity with AI tools and prompting techniques to support UX writing, content design, or documentation workflows (for example, using AI agents to draft, iterate, or explore copy variations) 
• Ability to analyze the learning needs of diverse user groups
• Knowledge of information architecture concepts
• Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process
• Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action

• Proven excellent communication skills in English (spoken and written)
• Proven ability to work both independently and collaboratively with all levels of an organization

Where You Belong

At SAP, User Assistance teams are responsible for designing and developing all types of information that help our customers to deploy, administer, use, and develop software successfully. We specialize in user interface texts, embedded help, multi-media, and documentation targeted at a diverse range of customers -- from business users and analysts to IT administrators and developers

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.  You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

#LifeAtSAP

#SAPNextGen

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 457806  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid
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