Technical Service Manager

Position:
Technical Service Manager

Company:
SAP

Location:
Japan, Tokyo

Employment type:
Regular Full Time

Short Summary:
We are looking for an accomplished Senior SAP Technical Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will support customers with their SAP S/4HANA adoption and contribute to SAP's global strategy.

Responsibilities:
- Primary contact for customers regarding SAP technology and innovations.
- Serve as an escalation point for technical issues, service requests, and incidents.
- Understand customer business, goals, and challenges to suggest technical solutions & services.
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items.
- Design optimal SAP configuration to maximize system performance and availability.

Requirement:
- Minimum 5+ years of SAP Technical administration and operations of SAP Solutions in the domain of SAP Basis.
- Minimum 5+ years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in English and Japanese.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.

Benefits:
- Constant learning and skill growth.
- Great benefits and a team that wants you to grow and succeed.
- A culture of inclusion and focus on health and well-being.