Service Operations Intern

SAP iXP Intern - GDH - Service Operations  SAP Labs

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXP Intern – GDH - Service Operations  SAP Labs

Location: São Leopoldo, RS, Brazil (hybrid)

 *  Please add your resume in English

Meet your team

We are the Global Delivery Hub (GDH) a customer's trusted Data & AI advisory team that supports organizations from strategy through implementation. We define enterprise Data & AI architecture and the target operating models that enable scale, governance, and agility. We design, build, and run end-to-end solutions from data platforms and governance to AI and BDC ensuring secure, scalable value realization and continuous improvement.

What you'll do

As an iXP Intern within the GDH, you will contribute directly to strategic operations and day-to-day activities, gaining real-world experience while collaborating with colleagues across all lines of business. Your key responsibilities will include:

• Supporting the Head of Premium Hub GDH with meeting management, agenda coordination, and operational follow-ups.
• Scheduling and coordinating resources for Expert Guided Implementation (EGI) sessions.
• Managing and maintaining the GDH SharePoint, including coffee corners, internal wikis, and documentation.
• Preparing, executing, and following up on strategic meetings with internal and external stakeholders including PowerPoint presentations, meeting minutes, and action item tracking.
• Maintaining critical and confidential internal information on SharePoint with high standards of accuracy and discretion.
• Leading special projects that require a blend of administrative coordination and operational knowledge.

What you bring

• Current enrollment in a Bachelor’s degree in Information Systems, Computer Science, Software/Computer Engineering, Artificial Intelligence, Business/Data Analytics or a related field. 
  • Expected graduation within ~24 months.
• Advanced professional English.
• Spanish is a plus — or a willingness to learn is welcome.
• Foundational understanding of Artificial Intelligence and practical use of AI-powered productivity tools
• Strong problem-solving and analytical skills; comfortable handling a high volume of tasks within tight timelines.
• Fast learner with creative thinking; able to absorb new processes and policies quickly.
• Proactive, results-oriented team player with excellent written and verbal communication skills.
• Comfortable working in a multicultural, multinational environment; able to work independently and take ownership.
• Proficiency with Outlook, Excel, Word, and PowerPoint; familiarity with CRM or ticketing tools is a plus.
• Experience engaging directly with customers or partners is an advantage.
• Demonstrated ability to improve process efficiency and communicate effectively with stakeholders.

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools, and educational partners who are passionate about innovation and technology.

Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

#LifeAtSAP

#SAPNextGen

 *  Please add your resume in English 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 458042  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid