Sales Support Analyst

SAP iXp Intern - Sales Support Analyst

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern – Sales Support Analyst

Location: Prague, Czech Republic

Expected start date: ASAP

• You will proactively liaises with Account Teams regarding different customer tenant and deal related data inconsistencies.
• You are going to clarify and resolve data inconsistencies for cloud systems, enabling greater compliance and reducing cost for the company.
• You will be part of a dedicated unit working efficiently with direct and extended peers, specifically experts within Fulfillment and Provisioning, to navigate the dependencies and intricacies of the data conflicts to resolve.
• You will grow within relevant business and technical acumen and learn to understand the end-to-end process of SAPs cloud delivery processes - to execute required actions in collaboration with required stakeholders. The Sales Support Analyst further builds confidence in engaging with customer-facing roles, keeping the end-customer in the focus of the recommendations and actions at hand.
• As Sales Support Analyst, you will work out of an automated ticketing system but may engage in consultations or email escalations
• You will analyze data in the system to understand the current state of a customer’s tenant with accuracy, thoroughness and a high level of quality. 
• Initiate the appropriate action (e.g., reach-out, fast-track) in each case reviewed. 
• Communicate information and present options effectively to the Account Team to facilitate efficient and fast decision-making.
• Transform sales decisions or data evidence in the system into the appropriate transaction (e.g., closure, blocking). 
• Champion our systems, processes, data, confidentiality, and compliance.
• Participate in a Cloud-oriented essential mission that has the goal to make SAP more compliant in its provisioning and fulfillment activities.
• Ad hoc: Collaborate with other team members, continuously build know-how, and contribute to the evolution of our systems and processes by sharing gaps observed in daily activities. Defines and shares best practices. 
• You will handle around 50-100 situations in parallel, resolving around 60-80 cloud inconsistencies per month dependent on the complexity and needed touchpoints with the responsible Account Teams. Support Analysts will not engage with end-customers or partners. Your engagement remains fully focused on SAP internal roles. 

What you'll bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning. 

• Active university student status
• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Diagnostic skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• Strong cognitive skills: able to connect business needs to technical execution
• A can-do attitude
• Working from the Prague Office is required 

Where you belong

You will work in a multi-cultural team with team members in Argentina, Prague, and Germany. The team covers an important analysis and clean-up task to help SAP to stay compliant and save costs. The complex cloud delivery process is a challenge in the beginning but also offers a lot of deep knowledge and contacts in the End-to-End chain from Quote to Provisioning. 

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Requisition ID: 455780  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid