IT Business Services Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Please note: This is a fixed-term position for approximately 1–2 years, covering a maternity leave.

Bring It

Bring your strong technical expertise in SAP Basis, system operations, infrastructure, and database technologies, together with a customer-focused and solution-oriented mindset. If you can provide L3 support, troubleshoot complex technical issues, drive root cause analysis, support service restoration during critical situations, and identify opportunities to improve the stability and performance of customer landscapes, you are ready for this role.

Experience working with complex environments and a strong understanding of Database Engineering, System Implementation, and operational processes will help you succeed in this role.

Build It

You will provide L3 technical support for dedicated SAP customer landscapes, supporting the fast restoration of services during critical situations and major incidents. You will deep-dive into complex technical issues, collaborate with delivery and expert teams to drive root cause analysis to completion, and proactively identify risks and opportunities to improve landscape stability and operational efficiency.

You will analyze current landscape setups and contribute to technical improvement proposals, while collaborating with teams across HEC and the wider SAP organization to ensure high-quality end-to-end service delivery and customer satisfaction. The role also includes owning, leading, and coordinating operational activities and customer escalations, supporting Service Management and Performance Improvement initiatives, and sharing your technical knowledge by mentoring and guiding junior team members.

Belong

At SAP, you will become part of an international Enterprise Cloud Services community dedicated to delivering reliable, high-quality managed services for some of SAP's largest customers. Working across teams and locations, you will contribute to a collaborative environment where technical expertise, proactive problem solving, customer focus, and continuous learning come together to ensure stable and resilient SAP landscapes.

You will have the opportunity to work on complex customer environments, collaborate with experts across SAP, and contribute to Business Transformation while building strong Customer Relationship Management skills and continuously developing your technical and operational expertise.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 459166  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid