Intern Queue Manager

SAP China iXp Intern - Intern Queue Manager for Technial Support - Dalian

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

• Serves supporting teams to ensure SLA fulfillment. 

• Monitor and dispatch all the incidents reported from customer following rules and takes timely action. 

• Document appropriate details of inquiry, provide the required statistics data for supporting team. 

• Cover duties as deemed necessary to achieve and produce a high-quality support. 

What you bring

• Undergraduates. 

• Preferably IT related major. 

• Master 1 – 2 data analysis tools.   
• Excellent communication skill in Mandarin and English. 

• Good attitude to routine work. 

• Ability to work in a virtual team environment and be open to change. 

Where you belong:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.

Technical Support PRC ERP S&P MM CN team supports the PRC ERP, S/4HANA OP and ECC customers in Material Management areas and SRM product.

QM is the first tier to monitor and dispatch the incidents reported from customer, ensure SLAs fulfillment, documents, routes, tracks, escalates as required.

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AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 458080  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid