HR Service Associate

People & Culture Service Associate

Human Resources Apply now »

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

About the Role

We’re looking for friendly, curious people who enjoy helping others and are excited to grow a career in HR. You don’t need deep HR experience — what matters most is your motivation to learn, your interest in technology, and your desire to grow within a company that offers many opportunities. Some experience in customer-facing roles is helpful, as this role involves daily interaction with employees.

As part of our global P&C HRdirect team, you’ll be the first point of contact for SAP employees who need help with HR questions. You’ll research answers, update HR knowledge content, and gain experience with modern digital HR tools.

Work Arrangement: Hybrid (3 days onsite)

What You’ll Do

• Answer HR questions via ticketing system, email, chat, and phone
• Research information and help keep our Knowledge Database up to date by collaborating with internal stakeholders
• Resolve low-to-medium complexity issues with growing independence
• Learn and use HR systems, content management, automation tools, AI features, and more
• Suggest improvements that help simplify and enhance the employee experience

What You Should Bring

• Strong Spanish and/or Portuguese and English communication skills.
• Some experience in a customer-facing role
• Interest in HR, technology, and digital tools
• Motivation to build a long-term HR career
• Enjoy helping others and solving problems
• Responsible, detail-oriented, and eager to learn
• Curious, open-minded, and positive
• HR experience is an advantage
• Skills:
  • Establishing Trust
  • Customer Orientation
  • Effective Communication
  • Emotional Intelligence
  • Complex Problem Solving
  • Agentic AI Day-to-Day Practice
  • Context Engineering
  • AI-Assisted Automation & Prototyping
  • AI Adoption Capability
  • AI Output Quality Assurance
  • HR Service Delivery
  • Content Management
  • AI data analytics
  • AI content Curation
  • Data-Driven Stakeholder Management

Why You’ll Love Working With Us

You’ll join a supportive, international team that values collaboration, learning, and fun. SAP offers many opportunities to grow your skills and explore different HR areas. You’ll also enjoy excellent employment benefits, plus a modern office with great amenities and programs that support work-life balance.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 458647  | Work Area: Human Resources  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid
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