Customer Success Management Intern

SAP iXp Intern - Customer Success Management (Digital)

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Location: Barcelona Spain

Expected start date to end date: As soon as possible 2026

Duration: 6 months

In this role, you’ll:

Contribute to Customer Success Management (CSM) value driven, adoption and consumption focused initiatives. Support Managers, Solution Area Leads, Operations Lead and Customer Success Managers in daily/monthly activities and tasks, such as: 

Data Entry and Management

• Assist in customer database maintenance, data cleanup, and updating customer records.
• Work with data sets to identify trends, insights, and actionable recommendations that support the team’s adoption and consumption strategies.
• Support process improvement initiatives with a strong focus on leveraging AI tools to increase efficiency, automate repetitive tasks, and enhance data-driven decision-making.

Administrative Support

• Help schedule and facilitate team activities such as weekly team meetings, quarterly team days, and other internal events.
• Provide general administrative support to the CSM Team as needed.

Customer Interaction and Support

• Assist with customer-facing activities and execution of value-driven campaigns.
• Assist in organizing and executing digital customer events (e.g., webinars, customer success days) when relevant.
• Contribute to SAP’s Autonomous Enterprise strategy by supporting AI adoption initiatives and helping customers understand and leverage SAP’s AI capabilities and intelligent automation opportunities within their business processes.

Special Projects

• Support various projects aimed at improving customer success processes and enhancing the overall customer experience.
• Contribute to initiatives focused on AI-driven process optimization, operational excellence, and increased team productivity.
• Leverage your own ideas and actively participate in activities related to your professional growth and self-development plan.
• Support the team in driving innovation and identifying opportunities to apply emerging technologies, particularly AI, to deliver greater value to customers and internal stakeholders.

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Active student 
• Preferred field(s) of study: Business Administration, Business Informatics, International Management, Marketing
• Professional experience in organizations
• Excellent communication skills in English, German is a plus
• Advanced Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook, OneNote)
• Experience with AI‑powered productivity tools is a strong plus, as well as an AI‑curious mindset
• Strong organizational, communication skills
• Natural drive to lead strategic projects and to be a point of reference for the rest of the team
• Team player attitude with ability to work effectively in cross-functional teams

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.  You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

About the team

The SAP Customer Success Management (CSM) organization aims to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point to self-help and guidance from SAP via our Customer Success Managers (Digital) to our customers. CSM’s in the Digital Team use a digital engagement approach to provide excellent customer experience across a large portfolio of customers (80-100). The objective of this function is to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business (SAP Business Suite).

We are a highly innovative team that embraces experimentation and continuous improvement. Whether through AI, automation, or new digital tools, we are constantly looking for smarter and more efficient ways to work, create value for our customers, and shape the future of digital customer success at SAP.

About the role

The SAP Customer Success Management Team (Digital) is looking for a highly motivated self-starter to join the team in Barcelona. In this role, you will support the CSM Leadership Team and entire CSM Team in working on two central and strategically important topics:

• Adoption initiatives: Ensuring the right message is delivered to the right customer at the right time
• Operational excellence: Assisting Team Managers/Regional Manager by providing data insights & tracking regional business priorities 

You will have the opportunity to develop a solid foundation and understanding of how SAP’s overall CSM organization is running.

You will join a dynamic, international team that is based in Barcelona. Besides great culture and team spirit you will find an innovative start-up mentality within the SAP EMEA Digital Hub. 

See for yourself:   

#LifeAtSAP

#SAPNextGen

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 457886  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid