Customer Success Management

Working Student (f/m/d) - Customer Success Management - SAP Finance & Spend Management MEE

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What You’ll Build

As a working student, you will work closely with an innovative and motivated team of Customer Success Managers in MEE. You'll support the team and management across multiple dimensions of customer success and operational excellence.

• Customer Enablement & Engagement: Prepare demonstrations, presentations, and videos for customer meetings and workshops, ensuring seamless knowledge transfer and engagement.
• Content & Digital Assets Creation: Develop and edit high-quality digital content such as videos, landing pages, and presentation materials to support sales and enablement efforts.
• Best Practices & Process Optimization: Drive the development and implementation of best practices within the team and organization, while identifying and initiating measures to optimize operational processes.
• Operational Support: Assist with reporting, onboarding of new tools, administrative tasks, and day-to-day management support to keep the team running smoothly.
• Customer Success Coordination: Support customer meetings, workshops, and implementation activities to ensure successful project delivery and customer satisfaction.

What You’ll Bring 

• Currently enrolled: Bachelor's or Master's student at a university or university of applied sciences, remaining enrolled for at least 12 more months.
• Relevant background: Field of study in business processes and/or technologies – though we're open to any discipline if you're motivated to grow and succeed.
• Domain knowledge (optional): Background in finance, procurement, or supply chain management is a plus.
• Reliability & responsibility: Trustworthy, reliable, and capable of taking ownership of your own projects.
• Mindset & collaboration: Digital and flexible mindset with strong teamwork abilities and genuine desire to learn.
• Technical proficiency: Strong computer skills, particularly in MS Office, with experience in procurement systems, design, or video editing being advantageous.
• Language skills: Fluent in both German and English, written and spoken

Where You Belong

The F&S MEE Customer Success Management (CSM) Team at SAP is a powerful and innovative unit at the core of our company. A CSM is a strategic, client-facing role dedicated to ensuring the ongoing success and satisfaction of enterprise-level customers.

Acting as the primary point of contact for assigned accounts, we are responsible for managing the customer relationship post-sale, with a strong focus on adoption and renewals, business strategy alignment, and overall account management.

Successful candidates will have the unique opportunity to become part of a leading B2B software company at the forefront of digital transformation and using the latest technologies. You will gain knowledge of SAP procurement solutions and have the chance to bring your creativity into our sales approaches. As a successful candidate, you will join an international team that supports medium to large enterprise customers in Middle and Eastern Europe.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and leveraging state of the art software.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 451093  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time #LI-Hybrid
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