Customer Engagement Manager

SAP China iXp Intern - PC3 Digital Customer Engagement Manager

Corporate Operations Apply now »

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

As an intern in PC3 SME (Subject Matter Expert) team, you will play a hands-on role in keeping the team running smoothly. You will support analytical reports generation, internal communications, maintain team platforms, coordinate events, and help onboard new team members. This role offers broad exposure to a global team and the opportunity to develop practical skills in communications, coordination, and digital tools within a leading enterprise software company. 

Your Responsibilities 

• Analytics & Reporting Support: Support the generation and maintenance of periodic operational reports and data summaries  

• Internal Communications: Manage outgoing communications from the PC3 team mailbox. 

• SharePoint Management: Maintain and update PC3 SharePoint onboarding pages and general team content. Conduct quarterly content reviews and perform on-demand updates to ensure accuracy and relevance. 

• Events & Team Engagement: Coordinate PC3 internal/external events including All Hands Meetings, customer Open Office Hour sessions. Manage logistics, invitations, and follow-up communications. 

• Onboarding Support: Support onboarding activities for new internal and external users, including access coordination and day-one logistics.  
• Customer References Coordination: Coordinate PC3 customer reference activities in collaboration with the Global References team

What you bring:

• Currently enrolled in a Bachelor's or Master's program (Business, Communications, IT, or related field). 

• Proficiency in Microsoft Office especially PowerPoint, Word, Excel, and SharePoint. 

• Good written and verbal communication skills in English; ability to tailor messaging to different audiences. 

• Interest in digital tools including AI applications, is a plus. 

• Basic data analysis skills: comfortable working with data in Excel (pivot tables, formulas, basic charts); ability to consolidate data from multiple sources and present it clearly.  

• Proactive and self-driven comfortable working independently in a global, fast-paced environment. 

Where you belong:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.

Global Cloud Operations is a business unit in the Customer Value Group board area focusing on processes, tools, infrastructure, and delivery for public and private cloud. At Global Cloud Operations, our mission is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional E2E operational experience and seamless technical adoption. 
The Private Cloud Customer Center (PC3) is a global technical shared services center within SAP Global Cloud Operations, dedicated to managing service delivery at scale for GCO Customers.  
Our business unit is growing rapidly. We are seeking a motivated intern to support our team operations, internal communications, and engagement programs across a global organization. 

What You Can Expect 

• Real-world experience at a top global software company. 

• Exposure to global operations, communications, and customer engagement in a multinational team. 

• Hands-on ownership of recurring team programs and initiatives from day one. 

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Requisition ID: 459757  | Work Area: Corporate Operations  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid