Customer Engagement Lead

Customer Engagement Lead (fixed-term)

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you do:

Are you passionate about enhancing customer experiences and driving meaningful engagement? We’re looking for a dynamic and customer-focused professional to join our team as the Customer Engagement Lead. Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey. This is your chance to make a real impact in a collaborative and innovative environment.

Responsibilities:

• Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.

• Provide top-notch customer support through various channels, including phone, email, and chat.

• Work closely with MD and the rest of the team to ensure preperation for customer engagements. Ensure that MDs is informed on any news related to customers and their annual reports.
• Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.

• Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
• Support MD with team activities and drive internal activities to foster an engaging work environment.

What you bring:

Qualifications:

• Graduate or Master’s degree in Business, IT, or a related field.
• Proficiency in Danish and English
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial awareness.

• Strong communication and interpersonal skills.
• Basic understanding of sales and customer service principles.

Key Competencies:

• Customer-focused mindset
• Strategic thinking
• Collaboration skills
• Familiarity with Microsoft Office and other relevant software applications

Meet your team:

Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 457738  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid