Dynamics NAV (ERP System) Specialist

Position Summary

The Dynamics NAV Specialist supports and improves the organization’s use of Microsoft Dynamics NAV across business functions. This role provides functional system administration, user support and training, process improvement, reporting support, and coordination with developers and external partners.

The ideal candidate combines hands-on Dynamics NAV knowledge with strong problem-solving and communication skills and can work effectively across Finance, Operations, Inventory, Sales, Manufacturing, and IT.

Key Responsibilities

• Administer and support Microsoft Dynamics NAV, including users, roles, permissions, security, and system configuration.
• Troubleshoot NAV issues and coordinate technical resolutions with developers, consultants, and external partners.
• Analyze business processes and recommend NAV enhancements, automation, and workflow improvements.
• Translate business and internal control requirements into functional specifications and system solutions.
• Test and validate enhancements, upgrades, patches, and new functionality before deployment.
• Standardize NAV processes and promote system best practices across company locations.
• Develop documentation, user guides, and training materials and provide individual or group training.
• Support NAV reporting and data analysis using tools such as Jet Reports, Excel, and Power BI.
• Serve as the primary point of contact for NAV user support, prioritizing issues and escalating technical problems as needed.
• Support NAV upgrade initiatives, including requirements gathering, testing, implementation, and user readiness.
• Support NAV-related internal control remediation and audit-readiness activities.

Qualifications

• Relevant degree or equivalent professional experience in Information Systems, ERP systems, Computer Science, business applications, or a related field.
• Experience supporting or administering Microsoft Dynamics NAV preferred.
• Strong understanding of ERP business processes, permissions, troubleshooting, testing, and change management.
• Ability to translate business needs into practical system solutions.
• Strong communication, documentation, training, and cross-functional collaboration skills.
• Experience with manufacturing or distribution environments is beneficial.
• Experience with Jet Reports, Excel, Power BI, or similar reporting tools is a plus.
• Ability to prioritize competing needs and contribute to major system projects.

About Inrock

Inrock Drilling Systems is a global provider of Horizontal Directional Drilling (HDD) performance tools and services and part of Sandvik Group, a global engineering company serving the mining, rock processing, and manufacturing industries.