Business Operations Analyst

Position:
Sr. Business Operations Analyst - Post Sales

Company:
Samsara

Compensation:
Annual Base Salary $91,630—$138,600 USD

Location:
US (Remote)

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Samsara is looking for a Business Operations analyst to scale the post-sales organization, focusing on renewals and customer success. The role involves data analysis, process optimization, and collaboration with various teams to enhance performance and drive insights.

Responsibilities:
- Own analytics and trend reporting for assigned segments within renewals and customer success.
- Extract and reconcile data across Salesforce, financial systems, and customer success platforms.
- Design post-sales processes and ensure adherence across teams.
- Build and maintain reporting on utilization, product adoption, and expansion.
- Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to improve renewal rates and grow revenue retention.
- Support quarterly/annual reporting on post-sales performance for business reviews.
- Maintain understanding of renewals and CS operating models to identify risks and improvement opportunities.

Requirement:
- 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.
- Comfort working with large datasets to build models and run analyses.
- Familiarity with Salesforce, Tableau, or similar sales/CS tech stack.
- Post-sales experience (renewals or customer success) is a plus.
- Strong written and verbal communication skills.
- Proactive and adaptable in a fast-paced environment.

Benefits:
- Above-market total compensation through base salary, performance-based bonuses, and equity.
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.