Customer Relations Representative

Job Title: Customer Relations Representative

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

When customers reach out, this role helps them leave with an answer they understand and a clear next step. As a Customer Relations Representative, you communicate product and service information, address everyday concerns, and help maintain positive customer relationships. You join the support team, work under a customer service team lead, and coordinate with customers and internal service contacts to resolve questions. This fully remote position lets you work from home in Texas, United States. Clear explanations and dependable follow-through help customers feel heard throughout each interaction. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer questions through incoming calls, emails, and service tickets, identify the reason for contact, and acknowledge what the customer needs.
• Review previous conversations and relevant customer details in a CRM such as HubSpot before explaining available next steps or requesting clarification.
• Check current product or service information against approved reference materials so customers receive accurate answers rather than assumptions or unsupported promises.
• Communicate answers in plain language, adjust explanations to the customer's question, and confirm understanding before moving toward a resolution.
• Record the request, information checked, response provided, and next action in a support platform such as Zendesk, keeping notes clear and factual.
• Handle incoming conversations through a contact-center phone system such as RingCentral, using courteous greetings, clear explanations, and appropriate transfers when needed.
• Coordinate unresolved service questions with the support team or relevant internal service contact, sharing enough context to avoid customers repeating themselves.
• Follow up when an answer depends on another team, update customers on progress, and escalate delays or sensitive concerns to the customer service team lead.
• Confirm the customer's question has been addressed, summarize any remaining actions, and close or update the service ticket according to team procedures.
• Maintain quality through accurate answers, timely turnaround, complete notes, and dependable follow-up, using feedback from reviewed interactions to improve future responses.

Qualifications:

• High school diploma or equivalent.
• No experience required; related customer relations, customer support, or telephone service experience preferred.
• Ability to learn product and service information, locate approved answers, and recognize when a question needs additional review.
• Comfort learning the named CRM, support platform, and contact-center phone system while moving between customer conversations and written notes.
• Clear spoken and written communication, including the ability to explain next steps without unnecessary technical language.
• Active listening, patience, and sound judgment when responding to dissatisfied customers or clarifying incomplete requests.
• Ability to organize open questions, maintain accurate interaction notes, and follow through on commitments without overlooking unresolved items.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for customer calls and focused desk-based work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home within Texas, with customer interactions and team coordination handled online or by phone.
• Structured onboarding and training on the named systems, customer response procedures, and approved product and service resources.
• Regular check-ins with the customer service team lead for feedback, questions, and support with unfamiliar situations.
• Opportunities to build customer relations, active listening, written communication, and service ticket handling skills through daily work.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.