Sales Back Office

Sales Back Office.

Greater London/ full time / £32000 per Year

Maria Basile APPLY NOW BACK TO VACANCIES The Role The successful candidate will be a key point of contact for assigned customers, with the goal of ensuring effective relationship management and a high level of service. The role combines customer management and commercial activities . It is not primarily focused on cold acquisition of new customers, but rather on the ability to know the customer, understand their needs, and turn those needs into sales and customer retention opportunities . Responsibilities

• Manage the day-to-day relationship with assigned customers, becoming their main point of contact;
• Handle requests, orders, quotations and follow-ups, ensuring responsiveness and a high level of service;
• Build and maintain strong, long-term customer relationships;
• Understand customer needs and recommend products and solutions that are aligned with those needs;
• Identify upselling and cross-selling opportunities within the existing customer portfolio;
• Monitor customer purchasing patterns and habits to identify business development opportunities;
• Follow up on quotations and commercial opportunities, supporting the customer throughout the sales process until completion;
• Contribute to customer retention and revenue growth within the assigned portfolio;
• Monitor customer satisfaction and proactively address potential issues before they become critical;
• Work closely on a daily basis with Sales, Logistics, Customer Service and other internal teams to ensure an effective customer experience;
• Accurately update and maintain customer information and commercial activity records.

What We Are Looking For

• Previous experience in Sales, Customer Service, Sales Support or Sales Back Office roles;
• Strong customer orientation and a genuine ability to build relationships;
• Commercial mindset and the ability to identify sales opportunities;
• Excellent communication and interpersonal skills;
• Proactive, well-organised and results-oriented approach;
• Previous experience in the Food & Beverage industry;
• Good knowledge of standard IT tools and major CRM systems;
• Excellent command of English; additional languages will be considered a plus.

The Person We Are Looking For We are looking for someone who does not simply manage orders , but who is able to build a genuine commercial relationship with customers. A curious, attentive and proactive person who can understand what the customer needs, what can be offered to them, and how to develop the relationship over time . The ideal candidate has a natural commercial approach: they know how to listen, make relevant proposals, follow up effectively and identify opportunities, while always maintaining a strong focus on service quality. What We Offer

• Full-time, permanent contract;
• 5 days a week, fully on-site;
• Further details currently under evaluation.