Senior Customer Success Manager (CSM)

Title: Customer Success Manager (CSM) Location: United States

🔹 Title: Customer Success Manager

📍 Locations (Remote): United States (East Coast)

💸 Base Salary Range: $120,000-140,000

💼 Role Type: Individual Contributor

⭐ OPPORTUNITY HIGHLIGHTS 

Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems? SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team. As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor. You will work with large enterprise customers and will be accountable for ensuring these customers adopt and realize SafeBreach's recurring value. You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform.

👋 WHO WE ARE

SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

💰 WHAT WE OFFER

• Excellent growth opportunities: Make an impact and advance your career
• Fully remote work and flexible PTO
• Highly competitive salary and equity grants
• Health, dental and vision insurance
• Generous Parental leave
• Monthly phone and internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program

🚀 THE IMPACT YOU WILL HAVE

• Build and foster relationships with customers while driving engagement, retention and expansions to drive NRR for SafeBreach.
• Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow
• Serve as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Participate in communications within the team to share best practices and learn about new technologies and complementary security applications.
• Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Translate customer product usage data into actionable advice for customers
• Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.
• Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.

🧬 WHAT SETS YOU APART

• At least 5 years of experience in Customer Success roles (CSM, Account Manager)
• Expertise in cybersecurity with prior experience working with security vendors
• Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives
• Empathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns.
• Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
• Travel required (30%)

💥 EVEN BETTER IF YOU HAVE

• Knowledge of Offensive security tools
• Experience in a startup or early-stage company
• Experience with globally distributed teams preferred

🤝 HOW WE'LL GET TO KNOW EACH OTHER

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

Step 1: The Intro (15 min)

A casual meeting with the Talent team to break the ice.

Step 2: The Vision (45 min meeting)

Connect your future manager to discuss the role, the challenges, and how you can make an impact

Step 3: The Squad

Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world technical challenges you will face in this role.

Step 4: The Big Picture

Discussions with our VP of People and CCO  to ensure our values and long-term goals align with yours.

Step 4: The Offer

If the vibe is right, we make it official!

DEI&B (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.