Product Manager, Client Services

Title: Product Manager, Client Services Location: Charlotte, North Carolina, United States

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

We are seeking a Product Manager to join our Healthcare Client Services team and own the product relationship with one of RVO Health’s largest health system partners. You’ll own the roadmap end to end, run backlog and sprint planning with a dedicated engineering team, and be the client’s day-to-day product contact, including presenting product updates to internal and external leadership. As a Product Manager, you will play a critical role in improving the user experience and ensuring that our platform provides accurate, reliable, and comprehensive information to empower users in making informed decisions about their healthcare providers. This role is hands-on with data: you’ll dig into call-center and digital funnel performance, monitor site performance, and measure the impact of what we ship.

Where You'll Be

We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Office address: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

• Collaborate with cross-functional teams, including engineers, designers, data analysts, and healthcare experts, to define and execute the product strategy for healthcare professional research on our platform.
• Conduct market research and analysis to understand user needs, behaviors, and pain points related to finding and selecting healthcare professionals.
• Define and prioritize product features and enhancements based on user research, feedback, and business objectives.
• Develop and maintain a deep understanding of the healthcare industry, including the different types of healthcare professionals, specialties, and certifications.
• Work closely with data teams to ensure the accuracy, completeness, and relevance of healthcare professional data on the platform.
• Conduct user testing and gather feedback to iterate and continuously improve the healthcare professional research features.
• Collaborate with marketing and communication teams to effectively promote and communicate the value and capabilities of our healthcare professional research tools.
• Stay abreast of industry trends, regulatory changes, and user expectations to ensure our platform remains competitive and compliant.
• Monitor key performance metrics to measure the success and impact of the healthcare professional research features and make data-driven recommendations for further improvements.
• Own the client’s product roadmap, backlog and sprint planning with engineering, starting from priorities set with product leadership and growing into setting them
• Be the day-to-day product contact for the client and internal teams, and present roadmap and release updates to client stakeholders
• Use AI tools to work smarter on analysis, documentation and backlog management

Within your first 6–12 months, you will:

• Own the client’s roadmap and sprint process end to end, with priorities you’ve set and defended
• Be the client’s trusted product contact, leading product updates in partner meetings and quarterly business reviews
• Deliver measurable improvement in the call-center and digital funnel, backed by your own analysis
• Run an intake and prioritization process the client and internal teams both rely on
• Have a documented point of view on what the product should look like 12 months out

What We’re Looking For

Required:

• Proven experience as a Product Manager, preferably in the healthcare or technology industry, working with an agile engineering team to implement new product features.
• Strong understanding of the healthcare landscape, including different types of healthcare professionals, specialties, and patient needs.
• Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.
• Familiarity with user research methodologies, data analysis, and agile development practices.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Passion for creating user-centric products that provide value and improve people's lives.
• Ability to prioritize and manage multiple projects simultaneously, while meeting deadlines and delivering high-quality results.
• A self-starter who thrives with real partner and account exposure and can operate with minimal day-to-day management support

Preferred:

• Bachelor's degree in Business, Computer Science, or related field.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $80,000 - $100,000 
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 02/03/2027.

Who We Are:

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We do not provide visa sponsorship for this role at this time.

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